Mar
2019
Omni-Channel Customer Engagement Strategies
From Connected to Disconnected: Bringing Online Shoppers In-Store From their phone app to the store aisle, today’s connected consumers expect...
Mar
2019
Mar
2019
Shoptalk 2019 in the Rear View Mirror
The key theme of the 2019 Shotpalk conference, which took place in Las Vegas from Mar 3-6, was “Create the...
Feb
2019
Shoptalk 2019: Next Gen Technologies, Trends and Business Models in Retail
With only four days left to go for Shoptalk 2019, a conference that leads the conversation on the latest innovations...
Feb
2019
Closing the Customer Engagement Generation Gap
Delight Every Customer, from Grandparents to Gen Z It’s no longer just young, digitally-driven generations who demand personalized engagement from...
Feb
2019
How did she do it? A Q&A with Debjani Deb, CEO and Founder of ZineOne
Debjani Deb’s first company was bootstrapped and enjoyed a successful exit. Yet, knowing her second venture would take years to...
Feb
2019
Customer Engagement in Real-Time, Anytime
The Power of In-the-Moment Engagement Browsing the latest deals on their app, searching the web for the perfect gift, or...
Feb
2019
Reimagining Personalization with Differentiated Experiences
Today's customers expect retailers and brands to demonstrate that they know them and understand their needs. Personalized experiences that give...
Jan
2019
Your Customer Experience Strategy for Early-Bird Bookers
Optimize Booking Experiences for Those Already Scheming for Summer The temperature may be below freezing across much of the country,...
Jan
2019
Take Engagement beyond Faceless Recommendations
The New Standard for Normalizing, Analyzing, and Personalizing Customer Engagement We’ve all seen it. It’s at the bottom of the...
Jan
2019
Customer Engagement Gets Up Close & Personalized
The 4 Forms of Personalized Intervention Your Enterprise Needs Today’s consumers are rarely in one place for too long, and...
Jan
2019
Machine Learning to Multiply Multi-channel Shopper Opportunity
Driving Cross-Channel Engagement & Revenue Online and Off Today’s shoppers are masters of multitasking: their on-the-go lifestyles and ever-shortening attention...
Dec
2018
New Year, New Customer Engagement Strategy
The Top Resolutions for Your Business in 2019 Last year, 40% of Americans made a New Year’s resolution to better...