17
May
2018

Personalization.ai: A New Paradigm in Personalization

In the last six months we have seen significant emergence and focus on personalization projects within the large enterprise. Today most of retail and banking industries, as well as other B-to-C industries such as hospitality and travel, are either deploying or planning to deploy funds towards initiatives on personalization. However, personalization as a concept is […]

Posted by Debjani Deb
11
May
2018

It’s All About Data and Learning for Bankers

The buzz at the 2018 Financial Brand Forum this week was all about adopting machine learning and artificial intelligence technologies to better understand customers and personalize their experience. The event kicked off with an excellent and entertaining keynote from Guy Kawasaki in which he detailed the 11 things he learned working for Steve Jobs. And […]

Posted by Trevor Duguay
08
May
2018

AI Powered Customer Engagement in Banking

Let’s say Sam, a Bank of Someplace customer, has his heart set on Tesla, model 3. He is currently shopping for auto loans to bring his dream car home. He goes on his bank’s website to look up interest rates, but does not start a loan application. Obviously, he is still shopping around. Next day, […]

Posted by Sona Sharma
19
Apr
2018

Retail Gets Personal With AI and ML

Retailers have now universally accepted that connecting their online and offline customer journeys with real-time, personalized engagement will be critical for competing with aggressive threats from online leaders such as Amazon. As this acceptance has taken shape, a further realization is that such capabilities will require significant investments in customer experience technology. In particular, Gartner […]

Posted by Trevor Duguay
03
Apr
2018

Staying Competitive in Banking With Real-Time Personalization

It’s no secret that the banking industry has been on the path to digital transformation for the past few years, with the impetus to transform coming from multiple factors. There are the tech savvy millennial customers and their evolved expectations of instant outcomes for any service they engage with. Then there is the growing competition […]

Posted by Sona Sharma
27
Mar
2018

Shoptalk 2018: Retailers Get Ready to Beat Digital Players at Their Own Game

I attended Shoptalk last week in Vegas! It has only been 3 years since Shoptalk started, yet we saw close to 10,000 people come together with what I would call a singular focus around the transformation of the brick and mortar shopping experience using technology. Central to this transformation theme was how the incumbents, i.e. […]

Posted by Debjani Deb
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