Blog

Take Engagement beyond Faceless Recommendations

Posted by: Sona Sharma
The New Standard for Normalizing, Analyzing, and Personalizing Customer Engagement We’ve all seen it. It’s at the bottom of the...

Customer Engagement Gets Up Close & Personalized

Posted by: Leo Merle
The 4 Forms of Personalized Intervention Your Enterprise Needs Today’s consumers are rarely in one place for too long, and...

Machine Learning to Multiply Multi-channel Shopper Opportunity

Posted by: Sona Sharma
Driving Cross-Channel Engagement & Revenue Online and Off Today’s shoppers are masters of multitasking: their on-the-go lifestyles and ever-shortening attention...

New Year, New Customer Engagement Strategy

Posted by: Leo Merle
The Top Resolutions for Your Business in 2019 Last year, 40% of Americans made a New Year’s resolution to better...

A Customer Experience Strategy to Ring in the New Year Right

Posted by: Leo Merle
Creating Differentiated Guest Experiences During the Holidays Holiday parties, vacations, family visits—December is filled with trips and events that often...

Making Their Lists, Checking Them Twice

Posted by: Leo Merle
Customer Engagement Tools Help Shoppers Find All the Gifts They Need This Holiday Season Finding the perfect holiday gift can...

Customer Engagement Hubs: Your Technology, Their Terms

Posted by: Sona Sharma
How A Customer Engagement Hub (CEH) Can Build Two-Way Relationships via Predictive, Multi-Channel Marketing Enterprise-customer relationships are no longer a...

Patterns, Predictions & Personalization

Posted by: Sona Sharma
Machine Learning Use Cases for Optimized Customer Engagement While it may seem contradictory, advancements in technology are giving customer engagement...

Smart Holiday Shopping: Online Customer Engagement on Cyber Monday

Posted by: Sona Sharma
The holiday shopping season presents retailers with powerful opportunities to drive sales all year long. In our “Smart Holiday Shopping”...

Smart Holiday Shopping: An Omni-Channel Customer Engagement Solution for Small Business Saturday

Posted by: Leo Merle
The season of holiday shopping is upon us. In the first post of our “Smart Holiday Shopping” blog series, we...

Smart Holiday Shopping: Customer Engagement Tools for Black Friday Crowds

Posted by: Leo Merle
While it isn’t yet Thanksgiving, it’s already beginning to look a lot like Christmas for many retailers. In this “Smart...

Gartner Recognizes ZineOne for Continuous Intelligence in CEH

Posted by: Sona Sharma
When it comes to powering effective and influential customer engagement, there are three key elements that are a must: Customer...