Sep
2018
The What, When & How of Real-Time Personalization
Why is "Customer DNA" Crucial for Effective Customer Engagement In today’s hyper-connected world, customers expect enterprises to cater to their...
Sep
2018
Sep
2018
Customer Loyalty in Today’s Multi-Channel World
“Sometimes you want to go where everybody knows your name; and they're always glad you came.” Many of us will...
Aug
2018
ZineOne Recognized in 2018 Gartner Hype Cycle for Analytics and Business Intelligence and The Gartner CRM Vendor Guide
Large enterprises today face a new class of customer engagement challenges. Consumers have higher expectations to be authentically engaged by...
Aug
2018
Offering Unified Customer Experiences with Retail IoT
Today’s customers expect to have a "fluid" experience in which their browsing, acquiring, transacting, and consuming in a retailer's ecosystem...
Jul
2018
Why Enterprises Need an All-in-One Customer Engagement Hub
Today, almost every major industry is in the midst of a digital transformation. From retail to hospitality to finance, much...
Jul
2018
Injecting Real-Time Personalization at Scale with Machine Learning
Built to provide amenities with speed and ease, convenience stores are well-aligned with the on-the-go lifestyle of today’s consumers. But...
Jul
2018
Delivering Elevated, Differentiated Guest Experiences with Real-Time Personalization
The hotel industry may be one of the fastest growing sectors in hospitality, but it is also operating in a...
Jul
2018
Real-Time Personalization as Powerful Motivation
Driving In-Store Visits Using Contextual Engagement What does it take to persuade more shoppers to visit brick-and-mortar stores in the...
Jun
2018
Gartner recognizes ZineOne as a 2018 Cool Vendor
ZineOne, and its Customer Engagement Hub (CEH), has been selected as a “Cool Vendor” in Gartner’s May 2018 Cool Vendors...
Jun
2018
Adding Spontaneity to Personalized Guest Experiences
Is it better to just send a reminder to your guest about their spa appointment or offer to re-schedule the...
May
2018
Machine Learning Models in Event-Driven Architectures
A variety of real-world processes produce sequences of data whose complex temporal dynamics need to be modeled. For example, real...
May
2018
Personalization.AI: A New Paradigm in Customer Engagement
In the last six months we have seen significant emergence and focus on personalization projects within the large enterprise. Today...