Blog

Omni-Channel Customer Engagement Strategies

Posted by: Sona Sharma
From Connected to Disconnected: Bringing Online Shoppers In-Store From their phone app to the store aisle, today’s connected consumers expect...

Shoptalk 2019 in the Rear View Mirror

Posted by: Sona Sharma
The key theme of the 2019 Shotpalk conference, which took place in Las Vegas from Mar 3-6, was “Create the...

Shoptalk 2019: Next Gen Technologies, Trends and Business Models in Retail

Posted by: Sona Sharma
With only four days left to go for Shoptalk 2019, a conference that leads the conversation on the latest innovations...

Closing the Customer Engagement Generation Gap

Posted by: Leo Merle
Delight Every Customer, from Grandparents to Gen Z It’s no longer just young, digitally-driven generations who demand personalized engagement from...

How did she do it? A Q&A with Debjani Deb, CEO and Founder of ZineOne

Posted by: Lilia Shirman and Tracey Riese
Debjani Deb’s first company was bootstrapped and enjoyed a successful exit. Yet, knowing her second venture would take years to...

Customer Engagement in Real-Time, Anytime

Posted by: Sona Sharma
The Power of In-the-Moment Engagement Browsing the latest deals on their app, searching the web for the perfect gift, or...

Reimagining Personalization with Differentiated Experiences

Posted by: Manish Malhotra
Today's customers expect retailers and brands to demonstrate that they know them and understand their needs. Personalized experiences that give...

Your Customer Experience Strategy for Early-Bird Bookers

Posted by: Leo Merle
Optimize Booking Experiences for Those Already Scheming for Summer The temperature may be below freezing across much of the country,...

Take Engagement beyond Faceless Recommendations

Posted by: Sona Sharma
The New Standard for Normalizing, Analyzing, and Personalizing Customer Engagement We’ve all seen it. It’s at the bottom of the...

Customer Engagement Gets Up Close & Personalized

Posted by: Leo Merle
The 4 Forms of Personalized Intervention Your Enterprise Needs Today’s consumers are rarely in one place for too long, and...

Machine Learning to Multiply Multi-channel Shopper Opportunity

Posted by: Sona Sharma
Driving Cross-Channel Engagement & Revenue Online and Off Today’s shoppers are masters of multitasking: their on-the-go lifestyles and ever-shortening attention...

New Year, New Customer Engagement Strategy

Posted by: Leo Merle
The Top Resolutions for Your Business in 2019 Last year, 40% of Americans made a New Year’s resolution to better...