Blog

The What, When & How of Real-Time Personalization

Posted by: Debjani Deb
Why is "Customer DNA" Crucial for Effective Customer Engagement In today’s hyper-connected world, customers expect enterprises to cater to their...

Customer Loyalty in Today’s Multi-Channel World

Posted by: Sona Sharma
“Sometimes you want to go where everybody knows your name; and they're always glad you came.” Many of us will...

Offering Unified Customer Experiences with Retail IoT

Posted by: Aurobindo Sarkar
Today’s customers expect to have a "fluid" experience in which their browsing, acquiring, transacting, and consuming in a retailer's ecosystem...

Why Enterprises Need an All-in-One Customer Engagement Hub

Posted by: Sona Sharma
Today, almost every major industry is in the midst of a digital transformation. From retail to hospitality to finance, much...

Injecting Real-Time Personalization at Scale with Machine Learning

Posted by: Sona Sharma
Built to provide amenities with speed and ease, convenience stores are well-aligned with the on-the-go lifestyle of today’s consumers. But...

Delivering Elevated, Differentiated Guest Experiences with Real-Time Personalization

Posted by: Sona Sharma
The hotel industry may be one of the fastest growing sectors in hospitality, but it is also operating in a...

Real-Time Personalization as Powerful Motivation

Posted by: Sona Sharma
Driving In-Store Visits Using Contextual Engagement What does it take to persuade more shoppers to visit brick-and-mortar stores in the...

Gartner recognizes ZineOne as a 2018 Cool Vendor

Posted by: Sona Sharma
ZineOne, and its Customer Engagement Hub (CEH), has been selected as a “Cool Vendor” in Gartner’s May 2018 Cool Vendors...

Adding Spontaneity to Personalized Guest Experiences

Posted by: Aurobindo Sarkar
Is it better to just send a reminder to your guest about their spa appointment or offer to re-schedule the...

Machine Learning Models in Event-Driven Architectures

Posted by: Aurobindo Sarkar
A variety of real-world processes produce sequences of data whose complex temporal dynamics need to be modeled. For example, real...

Personalization.AI: A New Paradigm in Customer Engagement

Posted by: Debjani Deb
In the last six months we have seen significant emergence and focus on personalization projects within the large enterprise. Today...