Nov
2018
Gartner Recognizes ZineOne for Continuous Intelligence in CEH
When it comes to powering effective and influential customer engagement, there are three key elements that are a must: Customer...
Nov
2018
Oct
2018
Overcoming the ‘One-and-Done’ Mentality to Build Customer Loyalty
Tips for Creating Lasting, Loyal Retail Customers Today’s retail customers are inundated with choices. When making a single purchase, they...
Oct
2018
An Ace in the Hole for Customer Engagement
How Casinos Can Delight Guests at Every Stage of their Stay Imagine if guests had the power to make accurate...
Oct
2018
The Customer Data Platform of Tomorrow, Today
Visible. Virtual. Vital. Customer Data Platforms (CDP) have taken the customer engagement world by storm: globally, the CDP market is...
Oct
2018
Grocery Shopping Goes Digital
How Convergence is Driving Grocers’ Customer Experience Strategy Consumer behaviors are changing, and traditional grocery stores are feeling the pressure....
Oct
2018
The ‘Human Touch’ of Machine Learning
Using Intelligent Technology to Personalize Customer Engagement at Scale As enterprises seek to differentiate themselves with a uniquely personalized customer...
Sep
2018
The What, When & How of Real-Time Personalization
Why is "Customer DNA" Crucial for Effective Customer Engagement In today’s hyper-connected world, customers expect enterprises to cater to their...
Sep
2018
Customer Loyalty in Today’s Multi-Channel World
“Sometimes you want to go where everybody knows your name; and they're always glad you came.” Many of us will...
Aug
2018
ZineOne Recognized in 2018 Gartner Hype Cycle for Analytics and Business Intelligence and The Gartner CRM Vendor Guide
Large enterprises today face a new class of customer engagement challenges. Consumers have higher expectations to be authentically engaged by...
Aug
2018
Offering Unified Customer Experiences with Retail IoT
Today’s customers expect to have a "fluid" experience in which their browsing, acquiring, transacting, and consuming in a retailer's ecosystem...
Jul
2018
Why Enterprises Need an All-in-One Customer Engagement Hub
Today, almost every major industry is in the midst of a digital transformation. From retail to hospitality to finance, much...
Jul
2018
Delivering Elevated, Differentiated Guest Experiences with Real-Time Personalization
The hotel industry may be one of the fastest growing sectors in hospitality, but it is also operating in a...