Jan
2019
Take Engagement beyond Faceless Recommendations
The New Standard for Normalizing, Analyzing, and Personalizing Customer Engagement We’ve all seen it. It’s at the bottom of the...
Jan
2019
Jan
2019
Customer Engagement Gets Up Close & Personalized
The 4 Forms of Personalized Intervention Your Enterprise Needs Today’s consumers are rarely in one place for too long, and...
Jan
2019
Machine Learning to Multiply Multi-channel Shopper Opportunity
Driving Cross-Channel Engagement & Revenue Online and Off Today’s shoppers are masters of multitasking: their on-the-go lifestyles and ever-shortening attention...
Dec
2018
New Year, New Customer Engagement Strategy
The Top Resolutions for Your Business in 2019 Last year, 40% of Americans made a New Year’s resolution to better...
Dec
2018
A Customer Experience Strategy to Ring in the New Year Right
Creating Differentiated Guest Experiences During the Holidays Holiday parties, vacations, family visits—December is filled with trips and events that often...
Dec
2018
Making Their Lists, Checking Them Twice
Customer Engagement Tools Help Shoppers Find All the Gifts They Need This Holiday Season Finding the perfect holiday gift can...
Dec
2018
Customer Engagement Hubs: Your Technology, Their Terms
How A Customer Engagement Hub (CEH) Can Build Two-Way Relationships via Predictive, Multi-Channel Marketing Enterprise-customer relationships are no longer a...
Nov
2018
Patterns, Predictions & Personalization
Machine Learning Use Cases for Optimized Customer Engagement While it may seem contradictory, advancements in technology are giving customer engagement...
Nov
2018
Smart Holiday Shopping: Online Customer Engagement on Cyber Monday
The holiday shopping season presents retailers with powerful opportunities to drive sales all year long. In our “Smart Holiday Shopping”...
Nov
2018
Smart Holiday Shopping: An Omni-Channel Customer Engagement Solution for Small Business Saturday
The season of holiday shopping is upon us. In the first post of our “Smart Holiday Shopping” blog series, we...
Nov
2018
Smart Holiday Shopping: Customer Engagement Tools for Black Friday Crowds
While it isn’t yet Thanksgiving, it’s already beginning to look a lot like Christmas for many retailers. In this “Smart...
Nov
2018
Gartner Recognizes ZineOne for Continuous Intelligence in CEH
When it comes to powering effective and influential customer engagement, there are three key elements that are a must: Customer...