The discussion on chatbots today is at a crescendo! My personal experience as I work with clients across retail, banking, ed-tech, healthcare, and insurance is that most enterprises today have chatbot in their consideration set for 2017. This is validated by research reports that tell us there is a growing market for this technology1. Still, […]
ZineOne Inc., a real-time stream processing platform powered by machine learning to provide event driven brand-to-user interactions, recently closed a $2.5 million round of funding, with participation from New York-based Golden Seeds Angels and India based Hyderabad Angels and other prominent investors. This round of funding builds up on an exceptional first quarter of 2017 […]
HDFC Bank Ltd., one of India’s premier digital banks has partnered with ZineOne to provide rich digital banking experience to its customers across all digital channels. As part of this partnership, ZineOne, a start-up based in Silicon Valley in the U.S., will deploy its innovative Customer Interactions Hub (CIH) to provide personalized, seamless, and rich […]
In my previous blog, Drivers of Digitization in Financial Services, I had covered different factors that are pushing the financial services industry toward digitization. I delved into points such as the rise of mobile banking, task fragmentation, changing customer mix and customer expectations. All these have compelled the financial services industry to adopt technology with […]
Continuing with my latest theme of the use of analytics to enable action (vs. insights alone), I find myself thinking of all the data that is available on digital end-points such as apps, websites, kiosks, ATMs, that fundamentally record user activity as it happens, yet does not enable any real-time action. Most apps today have […]
The financial services industry is facing a digital transformation driven mainly with the goal of improving customer experience and increasing retention. With companies such as Facebook, Apple, Amazon and Netflix leading the charge of revolutionizing customer engagement based on data collected on customer behavior, consumer expectation from other industries, including financial services, has gone up […]
