Blog

A Customer Experience Strategy to Ring in the New Year Right

Posted by: Leo Merle
Creating Differentiated Guest Experiences During the Holidays Holiday parties, vacations, family visits—December is filled with trips and events that often...

Making Their Lists, Checking Them Twice

Posted by: Leo Merle
Customer Engagement Tools Help Shoppers Find All the Gifts They Need This Holiday Season Finding the perfect holiday gift can...

Customer Engagement Hubs: Your Technology, Their Terms

Posted by: Sona Sharma
How A Customer Engagement Hub (CEH) Can Build Two-Way Relationships via Predictive, Multi-Channel Marketing Enterprise-customer relationships are no longer a...

Patterns, Predictions & Personalization

Posted by: Sona Sharma
Machine Learning Use Cases for Optimized Customer Engagement While it may seem contradictory, advancements in technology are giving customer engagement...

Smart Holiday Shopping: Online Customer Engagement on Cyber Monday

Posted by: Sona Sharma
The holiday shopping season presents retailers with powerful opportunities to drive sales all year long. In our “Smart Holiday Shopping”...

Smart Holiday Shopping: An Omni-Channel Customer Engagement Solution for Small Business Saturday

Posted by: Leo Merle
The season of holiday shopping is upon us. In the first post of our “Smart Holiday Shopping” blog series, we...

Smart Holiday Shopping: Customer Engagement Tools for Black Friday Crowds

Posted by: Leo Merle
While it isn’t yet Thanksgiving, it’s already beginning to look a lot like Christmas for many retailers. In this “Smart...

Gartner Recognizes ZineOne for Continuous Intelligence in CEH

Posted by: Sona Sharma
When it comes to powering effective and influential customer engagement, there are three key elements that are a must: Customer...

Overcoming the ‘One-and-Done’ Mentality to Build Customer Loyalty

Posted by: Leo Merle
Tips for Creating Lasting, Loyal Retail Customers Today’s retail customers are inundated with choices. When making a single purchase, they...

An Ace in the Hole for Customer Engagement

Posted by: Sona Sharma
How Casinos Can Delight Guests at Every Stage of their Stay Imagine if guests had the power to make accurate...

The Customer Data Platform of Tomorrow, Today

Posted by: Leo Merle
Visible. Virtual. Vital. Customer Data Platforms (CDP) have taken the customer engagement world by storm: globally, the CDP market is...

Grocery Shopping Goes Digital

Posted by: Leo Merle
How Convergence is Driving Grocers’ Customer Experience Strategy Consumer behaviors are changing, and traditional grocery stores are feeling the pressure....