Patterns, Predictions & Personalization

Posted by: Sona Sharma
Machine Learning Use Cases for Optimized Customer Engagement While it may seem contradictory, advancements in technology are giving customer engagement...

Smart Holiday Shopping: Online Customer Engagement on Cyber Monday

Posted by: Sona Sharma
The holiday shopping season presents retailers with powerful opportunities to drive sales all year long. In our “Smart Holiday Shopping”...

Smart Holiday Shopping: An Omni-Channel Customer Engagement Solution for Small Business Saturday

Posted by: Leo Merle
The season of holiday shopping is upon us. In the first post of our “Smart Holiday Shopping” blog series, we...

Smart Holiday Shopping: Customer Engagement Tools for Black Friday Crowds

Posted by: Leo Merle
While it isn’t yet Thanksgiving, it’s already beginning to look a lot like Christmas for many retailers. In this “Smart...

Gartner Recognizes ZineOne for Continuous Intelligence in CEH

Posted by: Janet Jaiswal
When it comes to powering effective and influential customer engagement, there are three key elements that are a must: Customer...

Overcoming the ‘One-and-Done’ Mentality to Build Customer Loyalty

Posted by: Leo Merle
Tips for Creating Lasting, Loyal Retail Customers Today’s retail customers are inundated with choices. When making a single purchase, they...

An Ace in the Hole for Customer Engagement

Posted by: Sona Sharma
How Casinos Can Delight Guests at Every Stage of their Stay Imagine if guests had the power to make accurate...

The Customer Data Platform of Tomorrow, Today

Posted by: Leo Merle
Visible. Virtual. Vital. Customer Data Platforms (CDP) have taken the customer engagement world by storm: globally, the CDP market is...

Grocery Shopping Goes Digital

Posted by: Leo Merle
How Convergence is Driving Grocers’ Customer Experience Strategy Consumer behaviors are changing, and traditional grocery stores are feeling the pressure....

The ‘Human Touch’ of Machine Learning

Posted by: Sona Sharma
Using Intelligent Technology to Personalize Customer Engagement at Scale As enterprises seek to differentiate themselves with a uniquely personalized customer...

The What, When & How of Real-Time Personalization

Posted by: Debjani Deb
Why is "Customer DNA" Crucial for Effective Customer Engagement In today’s hyper-connected world, customers expect enterprises to cater to their...

Customer Loyalty in Today’s Multi-Channel World

Posted by: Sona Sharma
“Sometimes you want to go where everybody knows your name; and they're always glad you came.” Many of us will...