Customer Engagement in Real-Time, Anytime

Posted by: Sona Sharma
The Power of In-the-Moment Engagement Browsing the latest deals on their app, searching the web for the perfect gift, or...

Reimagining Personalization with Differentiated Experiences

Posted by: Manish Malhotra
Today's customers expect retailers and brands to demonstrate that they know them and understand their needs. Personalized experiences that give...

Your Customer Experience Strategy for Early-Bird Bookers

Posted by: Leo Merle
Optimize Booking Experiences for Those Already Scheming for Summer The temperature may be below freezing across much of the country,...

Take Engagement beyond Faceless Recommendations

Posted by: Sona Sharma
The New Standard for Normalizing, Analyzing, and Personalizing Customer Engagement We’ve all seen it. It’s at the bottom of the...

Customer Engagement Gets Up Close & Personalized

Posted by: Leo Merle
The 4 Forms of Personalized Intervention Your Enterprise Needs Today’s consumers are rarely in one place for too long, and...

Machine Learning to Multiply Multi-channel Shopper Opportunity

Posted by: Sona Sharma
Driving Cross-Channel Engagement & Revenue Online and Off Today’s shoppers are masters of multitasking: their on-the-go lifestyles and ever-shortening attention...

New Year, New Customer Engagement Strategy

Posted by: Leo Merle
The Top Resolutions for Your Business in 2019 Last year, 40% of Americans made a New Year’s resolution to better...

A Customer Experience Strategy to Ring in the New Year Right

Posted by: Leo Merle
Creating Differentiated Guest Experiences During the Holidays Holiday parties, vacations, family visits—December is filled with trips and events that often...

Making Their Lists, Checking Them Twice

Posted by: Leo Merle
Customer Engagement Tools Help Shoppers Find All the Gifts They Need This Holiday Season Finding the perfect holiday gift can...

Customer Engagement Hubs: Your Technology, Their Terms

Posted by: Sona Sharma
How A Customer Engagement Hub (CEH) Can Build Two-Way Relationships via Predictive, Multi-Channel Marketing Enterprise-customer relationships are no longer a...

Patterns, Predictions & Personalization

Posted by: Sona Sharma
Machine Learning Use Cases for Optimized Customer Engagement While it may seem contradictory, advancements in technology are giving customer engagement...

Smart Holiday Shopping: Online Customer Engagement on Cyber Monday

Posted by: Sona Sharma
The holiday shopping season presents retailers with powerful opportunities to drive sales all year long. In our “Smart Holiday Shopping”...
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