Blog

The ‘Human Touch’ of Machine Learning

Posted by: Sona Sharma
Using Intelligent Technology to Personalize Customer Engagement at Scale As enterprises seek to differentiate themselves with a uniquely personalized customer...

The What, When & How of Real-Time Personalization

Posted by: Debjani Deb
Why is "Customer DNA" Crucial for Effective Customer Engagement In today’s hyper-connected world, customers expect enterprises to cater to their...

Customer Loyalty in Today’s Multi-Channel World

Posted by: Sona Sharma
“Sometimes you want to go where everybody knows your name; and they're always glad you came.” Many of us will...

Offering Unified Customer Experiences with Retail IoT

Posted by: Aurobindo Sarkar
Today’s customers expect to have a "fluid" experience in which their browsing, acquiring, transacting, and consuming in a retailer's ecosystem...

Why Enterprises Need an All-in-One Customer Engagement Hub

Posted by: Sona Sharma
Today, almost every major industry is in the midst of a digital transformation. From retail to hospitality to finance, much...

Delivering Elevated, Differentiated Guest Experiences with Real-Time Personalization

Posted by: Sona Sharma
The hotel industry may be one of the fastest growing sectors in hospitality, but it is also operating in a...

Gartner recognizes ZineOne as a 2018 Cool Vendor

Posted by: Sona Sharma
ZineOne, and its Customer Engagement Hub (CEH), has been selected as a “Cool Vendor” in Gartner’s May 2018 Cool Vendors...

Adding Spontaneity to Personalized Guest Experiences

Posted by: Aurobindo Sarkar
Is it better to just send a reminder to your guest about their spa appointment or offer to re-schedule the...

Machine Learning Models in Event-Driven Architectures

Posted by: Aurobindo Sarkar
A variety of real-world processes produce sequences of data whose complex temporal dynamics need to be modeled. For example, real...

Personalization.AI: A New Paradigm in Customer Engagement

Posted by: Debjani Deb
In the last six months we have seen significant emergence and focus on personalization projects within the large enterprise. Today...

It’s All About Data and Learning for Bankers

Posted by: Trevor Duguay
The buzz at the 2018 Financial Brand Forum this week was all about adopting machine learning and artificial intelligence technologies...