It is with great excitement and pride that we announced the launch of the ZineOne in-app customer support product this week. Please do visit our website at www.zineone.com and check out our SDK at www.zineone.com/developer.
Instead of us doing the talking and telling you more about ZineOne, I thought I will invite experts who have seen our product in action to share their thoughts with you. To that end, I think a recent blog by Manoj Kumar, an entrepreneur, investor and advisor, makes a very interesting read. In his blog, Manoj talks about the importance of context aware, real-time customer support in the mobile channel, which essentially means proactive help within apps.
“If your business operates in a transaction heavy environment like retail banking, e-commerce, or airline ticketing, your strategy would be to attract heavy traffic by offering your customers and prospects a superlative user experience while they continuously hunt for deals or value,” Manoj says.
Please click here to read the full blog and how ZineOne can offer a seamless and frictionless user experience for your app users.