ZineOne, and its Intelligent Customer Engagement platform, is a Gartner Cool Vendor

Posted on: May 1, 2019 | Posted by: Janet Jaiswal
Gartner recognizes ZineOne as a 2018 Cool Vendor

Each year, Gartner identifies Cool vendors in key technology areas and publishes a series of research reports highlighting interesting, new, and innovative companies, products, and services. We are very excited that Gartner has placed us in this elite group and named us a 2018 Gartner Cool Vendor.

Here is why Gartner thinks ZineOne is cool:

“ZineOne is cool because its AI-powered streaming data processing platform enables organizations to identify event-driven, contextual and personalized customer interactions in real time so actions can be taken while still relevant.”

We are thrilled that Gartner recognizes our coolness factor. ZineOne provides AI-powered personalization with its Intelligent Customer Engagement (ICE) platform. We enable companies to better understand their customers’ needs and respond to individual customer activity with relevant,1:1 ‘in-the-moment’ experiences. Our mission is to transform the way companies interact with their customers across a multitude of channels, such as the website, mobile, social, ATM, POS, chatbots, and on-site. We see Gartner’s recognition as a validation that we are continuing to meet and exceed our customer’s expectations.

According to Gartner, ZineOne helps organizations to:

  • Reach quickly to unexpected business moments
  • Instantly understand the state of the business, allowing decision makers to make real-time decisions
  • Process and absorb large volumes of data “on the move” or “in-flight”
  • Deliver an adaptable experience in real time

The increase in adoption of technologies such as cloud computing, big data analytics, Artificial Intelligence, IoT and others is disruptive and also exciting. Of course, with opportunities come challenges. Companies have to keep abreast of new and emerging technologies and determine which ones make the most sense for their organization. Also, today there is a proliferation of channels available for customers to interact with companies and they expect these interactions to be authentic as well as relevant. Companies need to provide a consistent and seamless experience across each of these channels to meaningfully engage their customers.

However, an overwhelming amount of siloed customer data hinders the ability of many organizations to obtain insights, correlate events or contextualize interactions. To overcome this challenge, companies require a modern technology stack that leverages AI to make customer engagement intelligent, personalized, faster and scalable.  

Being a Gartner Cool Vendor is definitely exciting news for ZineOne, and we think it’s exciting news for you too. At the end of the day, the more relevant and personalized a company is with its customers, the more likely it is that they will engage and reward you with their loyalty.

If you are a Gartner subscriber, you can read the full report here.

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