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What to Expect at NRF 2020

Posted on: January 10, 2020 | Posted by: Sona

top five agenda highlights for NRF 2020

Retail’s Big Show

NRF 2020 is the world’s largest retail Expo, bringing together industry leaders from around the world to share cutting-edge technology and ideas. With over 175 sessions, 400 speakers, and 800 exhibitors, we understand that stepping onto the Expo floor for the first time can be an overwhelming experience—with visionaries and collaborators everywhere you turn, where do you even start? While it could take a full day to navigate NRF’s expansive floor, it’s critical to maximize every moment at the conference to find the right solution for your enterprise. 

With the conference just around the corner, we curated a list of top show highlights for NFR 2020 Vision. Here are five must-see sessions and events guaranteed to spark innovation in your organization.

  1. Opening keynote with Satya Nadella, CEO, Microsoft
    To kick off the conference, Expo attendees will head to the opening keynote session on Sunday morning with Satya Nadella, CEO of Microsoft, who will touch on how technology is driving the future of the retail industry. His session will speak to the promise of intelligent retail and act as a critical launching point for further discussions throughout the conference on the role of technology in retail innovation. Sunday, January 12. 8:45am-9:15am. SAP QualtricsXM Theatre, Level 1. 
  2. The Visionary 2020: A conversation with Kohl’s CEO Michelle Gass
    Michelle Gass is this year’s winner of The Visionary 2020 award, presented by the NRF Foundation for her innovation and leadership in retail. As CEO of Kohl’s, a leader in omnichannel retail, Gass will share critical insights into how she chooses to leverage technology in order to cultivate digital capabilities and online growth in the modern retail landscape. Sunday, January 12. 9:45am-10:15am. SAP QualtricsXM Theatre, Level 1.
  3. The age of AI: Women shaping the future of retail
    A focus of this year’s Expo is the important role that women play in retail. In the FQ Lounge, NRF welcomes the female leaders of retail to connect and collaborate in one space. In partnership with The Female Quotient, NRF will host special, female-oriented Q&As, networking events, and experiences including professional headshots. In this particular session, women from enterprises like Lowe’s and Microsoft will discuss how they harness the power of AI to get closer to the consumer. Sunday, January 12. 1:30pm-2:00pm. The FQ Lounge, Expo, Level 1, back of 1100 aisle.
  4. AI/ML at work – Make retail seamless
    In this session, technology and supply chain leaders from various enterprises will come together to discuss how artificial intelligence (AI) and machine learning (ML) can enhance the customer experience and improve operational efficiency. Attend this panel to understand how you can drive results and profitability using AI / ML in your retail landscape. Monday, January 13. 10:15am-10:45am. Stage 1, Expo, Level 1. 
  5. Connecting digital consumers and stores with location intelligence
    Estee Lauder, a global leader in prestige beauty products, uses location intelligence to better engage customers across channels and drive greater value at every interaction. Hear from Jessica Boer, Vice President of Global Retail Strategy at Estee, to learn how her enterprise leverages location-based technology to better connect with customers. Tuesday, January 14. 9:15am-9:45am. Stage 3, Expo, Level 1.

As you explore the Expo, also be certain to stop by Booth #963 to meet the ZineOne team and learn how our AI-powered Intelligent Customer Engagement (ICE) platform empowers retailers to harness the data needed for 1:1 personalization.

Looking to make a game plan for your time at NRF 2020? Stay tuned for our day-by-day breakdowns to identify the best sessions to attend each day of the conference.

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