ZineOne Intelligent Customer Engagement Architecture

ZineOne’s Intelligent Customer Engagement provides a foundation to build the next-generation of AI-driven engagement applications that can analyze continuous interactions between customers and their environment, learn from these interactions and take adaptive actions in real-time. The system has been designed ground-up with a low-latency, event-driven architecture to:

  • Process high velocity of events coming from digital channels and IoT devices,
  • Build a cross-channel layer to maintain the individualized state of millions of customers,
  • Analyze incoming event streams across both immediate & historical timespans to identify triggers,
  • Use those triggers to initiate instant actions with the customer wherever they may be.