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Product Architecture Data Sheet

Product Architecture Data Sheet

ZineOne Customer Engagement Hub for Real-Time Personalization

ZineOne Customer Engagement Hub Architecture

ZineOne’s Customer Engagement Hub provides a foundation to build the next-generation of AI-driven engagement applications that can analyze continuous interactions between customers and their environment, learn from these interactions and take adaptive actions in real-time. The system has been designed ground-up with a low latency, event-driven architecture to:

  • process high velocity of events coming from digital channels and IoT devices,
  • build a cross-channel layer to maintain the individualized state of millions of customers,
  • analyze incoming event streams across both immediate & historical timespans to identify triggers,
  • and use those triggers to initiate instant actions with the customer wherever they may be.