Gartner Report: Use Personalization to Enrich Customer Experience and Drive Revenue
Given that personalization is a top priority for business leaders working on digital commerce and customer experience, what strategies can brands put in place to cut through the noise and attract and retain customers?
Get access to this Gartner’s report to explore:
- Six mainstream approaches to personalization that an organization can incorporate into its customer experience portfolio
- How to use different channels to drive personalization
- Key attributes of a robust personalization engine
- Metrics to measure your personalization strategy
Get access now and read about innovative personalization strategies that enrich customer experiences and drive revenue.
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*Gartner Use Personalization to Enrich Customer Experience and Drive Revenue, Penny Gillespie, Guneet Bharaj, Refreshed 2 April 2019, Published 20 December 2017
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