In 2022, the world has faced significant challenges that have continued to disrupt the retail industry. We have seen inflation, war, the pandemic, climate change, supply chain challenges, changing government policies, and even increased talk about deglobalization. In this presentation, Dr. Ira Kalish, Deloitte’s Chief Global Economist, will discuss these issues as he offers his view on continued evolution and what retailers can expect in 2023 and beyond.

Retailers feel pressure to foster continuous innovation that helps keep pace with constantly evolving customer preferences. But retailers also need to balance innovation and associated technology deployments with running the core business and attending to current customer needs. Join President and GM of NCR Retail, David Wilkinson, Tim Baxter, CEO EXPRESS and Shameek Konar, CEO Pilot Flying J as they discuss how they are reimagining their “North Star” to guide decisions, and avoid the legacy technology trap.

Many examples of industry-leading customer experiences were born from the luxury sector. In this Main Stage fireside chat, Neiman Marcus Group (NMG) CEO, Geoffroy van Raemdonck, discusses the company’s integrated luxury retail approach, curation assortment, and sales-assisted model driven by relationships. Learn how these strategies are leading NMG’s growth strategy of revolutionizing luxury experiences for its customers.