Customer Service
Takeways from NRF 2023 NRF 2023 Takeaways: Retail Set to Combat Uncertainty with Agility
The retail industry and the behaviors of its consumers are continually shifting as inflation increases, budgets decrease, and…
Read More
post-purchase experiences to grow brand loyalty and build revenue Post-Purchase Experiences: Building Loyalty and Growing Revenue After Checkout
Rising acquisition costs and declining consumer spending have eCommerce brands searching for new avenues to avoid a sharp…
Read More
10 Ways to Improve Conversion Rate Optimization Conversion Rate Optimization: 10 Ways to Improve Your eCommerce Sales
Conversion rate optimization helps mitigate lost revenue by minimizing friction throughout the shopping experience.
Read More
why is consumer behavior shifting toward buy now, pay later? Why is Consumer Behavior Shifting Toward Buy Now, Pay Later?
A 2022 Lending Tree survey found that 43% of people used BNPL — up from 31% in 2021.
Read More
eCommerce marketing strategies for 2023 Top eCommerce Marketing Strategies for 2023
What works in this privacy-first world and what needs to be eliminated from your eCommerce marketing strategy? Below…
Read More
CommerceNext: Importance of Customer Centricity CommerceNext 2022: Leaders in eCommerce Find Growth in Customer Centricity
Growth for eCommerce in this shaky economic environment depends on the same thing it always has: the customer.…
Read More
Bring real-time contextual intelligence to your chatbots
The discussion on chatbots today is at a crescendo! My personal experience as I work with clients across…
Read More
Customer-service Customer service at your finger tips
Continuing with our theme of inviting experts who have seen our product in action, here’s a fun blog…
Read More
Mobile-Web-Vs-Mobile-App Finally … an enterprise grade support solution for mobile apps
It is with great excitement and pride that we announced the launch of the ZineOne in-app customer support…
Read More
mobile commerce daily image Defining customer experience and support in the new app economy
With the proliferation of mobile devices and the apps they house within going up, increasing number of consumers…
Read More