ZineOne Named as a 2018 Cool Vendor by Gartner

ZineOne, the AI-powered Customer Engagement Hub (CEH), has been recognized by Gartner in its May 2018 report, “Cool Vendors in CRM Customer Service and Support.

The ZineOne CEH enables enterprises to deliver relevant, engaging, 1:1 ‘in-the-moment’ experiences that influence loyalty across a multitude of channels. Using real-time stream processing and event correlation, CEH empowers retailers, financial institutions and hoteliers to interact with customers based on their ever-changing data in real-time, at scale, on a single platform.

“We are very excited and pleased to be recognized by Garter as a 2018 Cool Vendor. We believe that we are a leading player in the emerging segment of next generation customer engagement hubs and equipped to help traditional brick-and-mortar enterprises re-imagine customers in a new, real-time, AI driven, digital world,” says Debjani Deb, ZineOne CEO and Co-founder.

The first half of 2018 has been a banner year for ZineOne and its recent announcement of raising $2.5 million in a Series A round led by Omidyar Network – the Silicon Valley-based impact investing firm established by Pierre Omidyar, the founder of eBay. ZineOne also works with one of the top five retailers in the country, connecting all its digital and physical channels and delivering five times more sales conversions through highly personalized, contextual messaging with customers through various touch points.

For ZineOne, being named a 2018 Cool Vendor by Gartner is definitely exciting news and we’d like to share the report with you. Click here for complimentary access to the full report.

Gartner disclaimer

The Gartner, “Cool Vendors in CRM Customer Service and Support,” was written by analysts Jim Robinson, Michael Maoz, et al. and published on 8 May 2018.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About ZineOne, Inc.

ZineOne is a real-time, stream-processing based customer engagement hub. It empowers brands and enterprises to enable a paradigm shift in the way they interact with their customers. It helps the enterprise move from a legacy batch world to a real time, event-driven world, where reactions to each customer’s actions are sub-second versus a long phone call or an impersonal email. ZineOne is set to disrupt the worldwide $10 billion marketing automation and customer experience markets. To learn more, please visit www.zineone.com or follow on Twitter@zine_one.