Real time personalization of your loyalty program
It costs a lot less to keep existing customers than to acquire new ones. One of the best ways to retain your customers is by establishing an effective loyalty program and communicating the benefits available to them at the time they need that information. Encourage usage and increase your loyalty reward redemption with ZineOne’s hyper-personalized communication with every customer about their reward details based on their intent, location, and most immediate context.
Real time personalization for cart reminders
More than three-fourth of shoppers drop off the site without completing a purchase after adding an item to their online cart. That’s too many potential customers lost, and far too much in unclaimed revenue. Boost your cart recovery 5x more than the results produced by generic emails. Engage with every customer with relevant information when they arrive on your website or store, based on what’s in their cart, price drop or age of the cart.
Real-time personalization of in-store experience
Personalize customer engagement within the store with contextual geofenced recommendations and notifications based on customer location in the store and the products they have viewed/added to cart online. Further enhance the in-store experience by instantly communicating to store associates about the arrival of high-value customers and by helping them manage long lines and wait time effectively and efficiently.
Connect online with in-store experience
Today’s customer journey is truly omni-channel with no predictability to the customer’s path-to-purchase. Don’t lose out on your customers’ complete context as they weave in and out of multiple channels — mobile apps, websites or stores. Surprise and delight your customer by seamlessly connecting their online journey with the offline store journey to deliver truly personalized and relevant experiences that deepen customer loyalty and boost sales.
See how our customers are using ZineOne’s personalized engagement at scale
Activity Driven Offers
Trigger offers based on in-the moment activity
Drive Traffic to Store
Incentivize users to visit your store when they are in the vicinity with location-based notifications
Drive loyalty through activity-driven engagement on loyalty points. Keep users engaged and informed as they shop
Pick up on cross-channel and cross-session browsing patterns. Interact in real time to lead users to complete transactions
Buy Online Pick Up At Store
Connect the dots between the desktop, app and in-store. Provide customers with information on products viewed online at the time of in-store pickup
Make sure your customers know all the cool products and features that are available to them based on their usage and profile
High Touch Concierge
Offer in-the-moment help based on contextual activity