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Tag archives for: customer engagement

From Casual to Converted

Posted by: Sona Sharma
The Future of Personalized Customer Engagement    As retailers attempt to earn a larger share of shoppers’ loyalty, trust, and revenue,...

Breaking Your Bank’s Paradigms for Intelligent Customer Engagement

Posted by: Sona Sharma
Embracing New Engagement Approaches for Modern Banking In recent decades, the financial industry has undergone significant advancements in accessibility, security,...

Omni-Channel Customer Engagement Strategies — Part 3

Posted by: Sona Sharma
From Disconnected to Connected: Omni-Channel Customer Experience Strategies for Streamlined Success From their phone app to the store aisle, today’s...

Omni-Channel Customer Engagement Strategies – Part 2

Posted by: Sona Sharma
From Disconnected to Connected: Taking In-Store Shoppers Online From their phone app to the store aisle, today’s connected consumers expect...

Omni-Channel Customer Engagement Strategies – Part 1

Posted by: Sona Sharma
From Connected to Disconnected: Bringing Online Shoppers In-Store From their phone app to the store aisle, today’s connected consumers expect...

Closing the Customer Engagement Generation Gap

Posted by: Leo Merle
Delight Every Customer, from Grandparents to Gen Z It’s no longer just young, digitally-driven generations who demand personalized engagement from...

Take Engagement beyond Faceless Recommendations

Posted by: Sona Sharma
The New Standard for Normalizing, Analyzing, and Personalizing Customer Engagement We’ve all seen it. It’s at the bottom of the...

New Year, New Customer Engagement Strategy

Posted by: Leo Merle
The Top Resolutions for Your Business in 2019 Last year, 40% of Americans made a New Year’s resolution to better...

Making Their Lists, Checking Them Twice

Posted by: Leo Merle
Customer Engagement Tools Help Shoppers Find All the Gifts They Need This Holiday Season Finding the perfect holiday gift can...

Smart Holiday Shopping: Customer Engagement Tools for Black Friday Crowds

Posted by: Leo Merle
While it isn’t yet Thanksgiving, it’s already beginning to look a lot like Christmas for many retailers. In this “Smart...
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