The Personalization Push
QSR’s Big Technology Push to Activate 1:1 Customer Personalization This September, McDonald’s announced its intention to acquire Apprente, a voice-based...
Tag archives for: personalization
Call in the Engagement Experts
The Evolution of Personalization and Its Impact on Customer Experience From knowing their local shop clerks and owners to conducting...
Ready to Improve Customer Retention?
Drive Long-Term Loyalty with Personalized Customer Retention Strategies Retailers know that revenue boosts rarely come from newly converted customers, but...
Closing the Customer Engagement Generation Gap
Delight Every Customer, from Grandparents to Gen Z It’s no longer just young, digitally-driven generations who demand personalized engagement from...
New Year, New Customer Engagement Strategy
The Top Resolutions for Your Business in 2019 Last year, 40% of Americans made a New Year’s resolution to better...
Patterns, Predictions & Personalization
Machine Learning Use Cases for Optimized Customer Engagement While it may seem contradictory, advancements in technology are giving customer engagement...
Grocery Shopping Goes Digital
How Convergence is Driving Grocers’ Customer Experience Strategy Consumer behaviors are changing, and traditional grocery stores are feeling the pressure....
Customer Loyalty in Today’s Multi-Channel World
“Sometimes you want to go where everybody knows your name; and they're always glad you came.” Many of us will...
It’s All About Data and Learning for Bankers
The buzz at the 2018 Financial Brand Forum this week was all about adopting machine learning and artificial intelligence technologies...
AI Powered Customer Engagement in Banking
Let’s say Sam, a Bank of Someplace customer, has his heart set on Tesla, model 3. He is currently shopping...