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Tag archives for: personalization

The Personalization Push

Posted by: Sona Sharma
QSR’s Big Technology Push to Activate 1:1 Customer Personalization This September, McDonald’s announced its intention to acquire Apprente, a voice-based...

Call in the Engagement Experts

Posted by: Sona Sharma
The Evolution of Personalization and Its Impact on Customer Experience From knowing their local shop clerks and owners to conducting...

Ready to Improve Customer Retention?

Posted by: Leo Merle
Drive Long-Term Loyalty with Personalized Customer Retention Strategies Retailers know that revenue boosts rarely come from newly converted customers, but...

Closing the Customer Engagement Generation Gap

Posted by: Leo Merle
Delight Every Customer, from Grandparents to Gen Z It’s no longer just young, digitally-driven generations who demand personalized engagement from...

New Year, New Customer Engagement Strategy

Posted by: Leo Merle
The Top Resolutions for Your Business in 2019 Last year, 40% of Americans made a New Year’s resolution to better...

Patterns, Predictions & Personalization

Posted by: Sona Sharma
Machine Learning Use Cases for Optimized Customer Engagement While it may seem contradictory, advancements in technology are giving customer engagement...

Grocery Shopping Goes Digital

Posted by: Leo Merle
How Convergence is Driving Grocers’ Customer Experience Strategy Consumer behaviors are changing, and traditional grocery stores are feeling the pressure....

Customer Loyalty in Today’s Multi-Channel World

Posted by: Sona Sharma
“Sometimes you want to go where everybody knows your name; and they're always glad you came.” Many of us will...

It’s All About Data and Learning for Bankers

Posted by: Leo Merle
The buzz at the 2018 Financial Brand Forum this week was all about adopting machine learning and artificial intelligence technologies...

AI Powered Customer Engagement in Banking

Posted by: Sona Sharma
Let’s say Sam, a Bank of Someplace customer, has his heart set on Tesla, model 3. He is currently shopping...

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