interactions each year
of data every hour
ZineOne enables large enterprises in the retail, restaurant, hospitality and banking industries to understand and respond in real-time to individual customer activity, solving the challenge of personalized engagement at scale.
Related to the emerging challenge of personalized 1:1 engagement at scale is the fact that enterprises also face growing complexity from:
- The sheer number of channels now available for customer interactions
- The need to create a consistent experience across each of these channels
- The overwhelming amount of siloed customer data hinders enterprises’ ability to correlate events or contextualize interactions
We help enterprises address the new class of customer engagement challenges.
Today, customers’ ever-present digital connections to brands cause heightened expectations with their interactions. Customers—particularly those of younger generations—demand to be known and engaged by brands authentically, in ways that are meaningful and relevant to their personal needs and desires.
It’s clear that enterprises require a new approach to customer engagement-one that is intelligent, personalized, and scalable. This is the challenge ZineOne was built to solve.
Our Intelligent Customer Engagement platform combines and processes an unprecedented amount of past and present customer data points, then leverages AI to react to customer triggers in real-time and on any channel, engaging each customer at the right time, in the right place, with the right message.
We Redefine Data-Driven Engagement
At ZineOne, it all starts with data. Our Intelligent Customer Engagement platform collects and processes three key types of customer data:
ZineOne debuts in Gartner’s 2020 Personalization Engine Magic Quadrant
We are thrilled to share that Gartner has named ZineOne to this year’s Personalization Engine Magic Quadrant. 2020 is ZineOne’s debut and the second recognition by Gartner with the prior recognition as a Gartner Cool Vendor in 2018.