More than
profiles
Processing over
interactions each year
Analyzing
of data every hour
ZineOne enables large enterprises in the retail, restaurant, hospitality and banking industries to understand and respond in real-time to individual customer activity, solving the challenge of personalized engagement at scale.
Related to the emerging challenge of personalized 1:1 engagement at scale is the fact that enterprises also face growing complexity from:
- The sheer number of channels now available for customer interactions
- The need to create a consistent experience across each of these channels
- The overwhelming amount of siloed customer data that hinders enterprises’ ability to correlate events or contextualize interactions
We Redefine Data-Driven Engagement
At ZineOne, it all starts with data. Our Intelligent Customer Engagement platform collects and processes three key types of customer data:
We are powering the future of intelligent experience personalization.
As an AI-powered decision layer, ZineOne offers a new, next-gen approach to customer engagement at scale, leveraging the capabilities of artificial intelligence to deliver the humanized, personal experiences that customers today demand from brands.
AI for Smart, Personal Interactions
It is AI that allows the ZineOne platform to intelligently bridge the gap from insight to action by capturing ‘in-the-moment’ intent and responding in real-time with personalized engagement via web, mobile web, and mobile app channels, orchestrating the messages and experiences customers truly care about.
Machine Learning for Increasingly Effective Engagement
Machine learning capabilities enable AI-powered experiences to become more relevant and effective over time by learning which messages and interactions best apply to specific customers, situations, and events. As it adapts, the ZineOne ICE platform enables enterprises to better engage customers to drive loyalty and sales.