ZineOne is recognized by Gartner as a Cool Vendor. Read More

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About

The most intelligent data platform for the new age of smart customer engagement.

More than

100M

users

Processing over

5B

events each year

Generating

100GB

of data every hour

ZineOne enables large enterprises in the retail, restaurant, hospitality and banking industries to understand and respond in real-time to individual customer activity, solving the challenge of personalized engagement at scale.

Related to the emerging challenge of personalized 1:1 engagement at scale is the fact that enterprises also face growing complexity from:

  • The sheer number of channels now available for customer interactions
  • The need to create a consistent experience across each of these channels
  • The overwhelming amount of siloed customer data that hindersenterprises’ ability to correlate events or contextualize interactions

We help enterprises address the new class of customer engagement challenges.

Today, customers’ ever-present digital connections to brands cause heightened expectations with their interactions. Customers—particularly those of younger generations—demand to be known and engaged by brands authentically, in ways that are meaningful and relevant to their personal needs and desires.

It’s clear that enterprises require a new approach to customer engagement-one that is intelligent, personalized, and scalable. This is the challenge ZineOne was built to solve.

Our Intelligent Customer Engagement platform combines and processes an unprecedented amount of past and present customer data points, then leverages AI to react to customer triggers in real-time and on any channel, engaging each customer at the right time, in the right place, with the right message.

We Redefine Data-Driven Engagement

At ZineOne, it all starts with data. Our Intelligent Customer Engagement platform collects and processes three key types of customer data:

Environmental Variables

Real-time customer location, local weather, and other situational data.

Historic Data

Past brand interactions, previous transactions, and historic behavioral patterns.

ZineOne, and its Intelligent Customer Engagement platform, is a Gartner Cool Vendor

Each year, Gartner identifies Cool vendors in key technology areas and publishes a series of research reports highlighting interesting, new, and innovative companies, products, and services. We are very excited that Gartner has placed us in this elite group and named us a 2018 Gartner Cool Vendor.

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ZineOne: A Single Solution for Personalized, Omnichannel Engagement

At ZineOne, we are proud to be forging a data-driven, innovative path to fully personalized customer engagement at scale. Our Intelligent Customer Engagement platform is the single solution retail, banking, and hospitality enterprises need to engage with customers in ways that will truly resonate, continuously working to increase loyalty, sales, and lifetime value.

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Management Team

Debjani Deb

Chief Executive Officer

Co-founder of EmPower sold to Genpact (NYSE G), Worldwide CSO at GCI a WPP company. Previous experience at Booz Allen and Hamilton, ONI systems, Mayan Networks and AT&T Bell Labs. MIT Sloan School of Business, Stanford MS Computer Science.

Arnab Mukherjee

Chief Technology Officer

20+ years of experience building enterprise technology platforms. Head of Kana’s North American Engineering Team. Architect of Oracle Fusion Middleware Data Layer. Founding team member of Turfview sold to ICTEA

Manish Malhotra

Chief of Products

Co-founder Social Lair. 20+ years enterprise software experience at Sun Microsystems, AT&T Bell Labs. Stanford MS and PhD (High Performance Computing and Massively Parallel Algorithms).

Karin Becker

Chief Revenue Officer

Proven Sales Leader in SaaS, Internet, and Digital Media companies. Deep experience in AdTech, MarTech, Data Science and AI solutions, across all verticals.

John Tingleff

Chief Financial Officer

In the unpredictable world of early-stage company finance, my work with VCs, and with trade and acquisitions, gives me an insider’s view. You would be hard-pressed to find a situation to throw at me that I haven’t experienced.

Janet A. Jaiswal

SVP of Marketing

20+ years of experience marketing high-tech software to enterprises. Previous experience includes working at Tealeaf, an IBM company, Capillary Technologies, and eBay. MBA from Carnegie Mellon University and BS from the University of California at Berkeley.

Brand Guidelines

We love our brand, and take how it is used seriously.
Please view the guidelines below to ensure you are using our logo, brand, and verbiage as intended.

Brand Guidelines PDF