ZineOne debuts in Gartner’s 2020 Personalization Engine Magic Quadrant. Read more

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Why ZineOne

"Vendor [ZineOne] delivered what they promised 3 weeks earlier than due date and provided 2x the ROI. All vendor teams were very professional, curious, and very knowledgeable of their respectable areas."
— ZineOne Customer, Telecom Industry

More than

1T

profiles

Processing over

8B

interactions each year

Analyzing

300GB

of data every hour

ZineOne enables large enterprises in the retail, restaurant, hospitality and banking industries to understand and respond in real-time to individual customer activity, solving the challenge of personalized engagement at scale.

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Related to the emerging challenge of personalized 1:1 engagement at scale is the fact that enterprises also face growing complexity from:

  • The sheer number of channels now available for customer interactions
  • The need to create a consistent experience across each of these channels
  • The overwhelming amount of siloed customer data that hinders enterprises’ ability to correlate events or contextualize interactions

We help enterprises address the new class of customer engagement challenges.

Today, customers’ ever-present digital connections to brands cause heightened expectations with their interactions. Customers—particularly those of younger generations—demand to be known and engaged by brands authentically, in ways that are meaningful and relevant to their personal needs and desires.

It’s clear that enterprises require a new approach to customer engagement-one that is intelligent, personalized, and scalable. This is the challenge ZineOne was built to solve.

Our Intelligent Customer Engagement platform combines and processes an unprecedented amount of past and present customer data points, then leverages AI to react to customer triggers in real-time and on any channel, engaging each customer at the right time, in the right place, with the right message.

We Redefine Data-Driven Engagement

At ZineOne, it all starts with data. Our Intelligent Customer Engagement platform collects and processes three key types of customer data:

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Streaming Real-Time Signals

In-the-moment session activity, browsing patterns, transactions, and more.

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Environmental Variables

Real-time customer location, local weather, and other situational data.

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Historic Data

Past brand interactions, previous transactions, and historic behavioral patterns.

ZineOne debuts in Gartner’s 2020 Personalization Engine Magic Quadrant

We are thrilled to share that Gartner has named ZineOne to this year’s Personalization Engine Magic Quadrant. 2020 is ZineOne’s debut and the second recognition by Gartner with the prior recognition as a Gartner Cool Vendor in 2018.

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ZineOne: A Single Solution for Personalized, Omnichannel Engagement

At ZineOne, we are proud to be forging a data-driven, innovative path to fully personalized customer engagement at scale. Our Intelligent Customer Engagement platform is the single solution retail, banking, and hospitality enterprises need to engage with customers in ways that will truly resonate, continuously working to increase loyalty, sales, and lifetime value.

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Management Team

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Debjani Deb

Chief Executive Officer

Prior to co-founding ZineOne, Debjani was the co-founder of EmPower, which was sold to Genpact (NYSE G). Previously, she was the Worldwide CSO at GCI, a WPP company. She has also worked at Booz Allen and Hamilton, ONI systems, and AT&T Bell Labs. Debjani has an MBA from MIT – Sloan School of Business and an MS from Stanford University.

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Arnab Mukherjee

Chief Technology Officer

Arnab has 20+ years of experience in building enterprise technology platforms. Previously, he was the head of Kana’s North American engineering team and the Architect of Oracle Fusion Middleware Data Layer. Prior to co-founding ZineOne, Arnab was a founding team member of Turfview, which was sold to ICTEA.

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Manish Malhotra

Chief of Products & Head of Data Science

Manish has 20+ years of enterprise software experience in high-profile companies such as the Sun Microsystems and AT&T Bell Labs. Previously, Manish co-founded Social Lair, a social collaboration firm. He has an MS and PhD (High Performance Computing and Massively Parallel Algorithms) from Stanford and a BTech from IIT New Delhi, India.

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Mona Kaur-Freedland

Director of Human Resources

With 15+ years of experience, Mona has worked with multiple high-growth start-ups, guiding them through their critical HR and recruiting needs as they grew and expanded worldwide. Her past experience includes working for Mirantis where she crafted, refined and managed strategic HR-related projects.

John Tingleff

Chief Financial Officer (Interim)

In the unpredictable world of early-stage company finance, John’s work with VCs, and with trade and acquisitions, has given him an insider’s view. Previously, he has worked with such as Pana-Pacific, Innotas, and Bitzer Mobile. John has an MA and BA in economics from San Francisco State University.

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Janet A. Jaiswal

SVP of Marketing

Janet has 20+ years of experience marketing high-tech software to enterprises. Her previous experience includes working at Tealeaf, an IBM company, Capillary Technologies, and eBay. She has an MBA from Carnegie Mellon University and a BS from the University of California at Berkeley.