ZineOne is recognized by Gartner as a Cool Vendor. Read More

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About

The most intelligent data platform for the new age of smart customer engagement.

More than

100M

users

Processing over

5B

events each year

Generating

100GB

of data every hour

ZineOne enables large enterprises in the retail, restaurant, hospitality and banking industries to understand and respond in real-time to individual customer activity, solving the challenge of personalized engagement at scale.

Related to the emerging challenge of personalized 1:1 engagement at scale is the fact that enterprises also face growing complexity from:

  • The sheer number of channels now available for customer interactions
  • The need to create a consistent experience across each of these channels
  • The overwhelming amount of siloed customer data that hindersenterprises’ ability to correlate events or contextualize interactions

We help enterprises address the new class of customer engagement challenges.

Today, customers’ ever-present digital connections to brands cause heightened expectations with their interactions. Customers—particularly those of younger generations—demand to be known and engaged by brands authentically, in ways that are meaningful and relevant to their personal needs and desires.

It’s clear that enterprises require a new approach to customer engagement-one that is intelligent, personalized, and scalable. This is the challenge ZineOne was built to solve.

Our Intelligent Customer Engagement platform combines and processes an unprecedented amount of past and present customer data points, then leverages AI to react to customer triggers in real-time and on any channel, engaging each customer at the right time, in the right place, with the right message.

We Redefine Data-Driven Engagement

At ZineOne, it all starts with data. Our Intelligent Customer Engagement platform collects and processes three key types of customer data:

Environmental Variables

Real-time customer location, local weather, and other situational data.

Historic Data

Past brand interactions, previous transactions, and historic behavioral patterns.

ZineOne, and its Intelligent Customer Engagement platform, is a Gartner Cool Vendor

Each year, Gartner identifies Cool vendors in key technology areas and publishes a series of research reports highlighting interesting, new, and innovative companies, products, and services. We are very excited that Gartner has placed us in this elite group and named us a 2018 Gartner Cool Vendor.

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ZineOne: A Single Solution for Personalized, Omnichannel Engagement

At ZineOne, we are proud to be forging a data-driven, innovative path to fully personalized customer engagement at scale. Our Intelligent Customer Engagement platform is the single solution retail, banking, and hospitality enterprises need to engage with customers in ways that will truly resonate, continuously working to increase loyalty, sales, and lifetime value.

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Management Team

Debjani Deb

Chief Executive Officer

Prior to co-founding ZineOne, Debjani was the co-founder of EmPower, which was sold to Genpact (NYSE G). Previously, she was the Worldwide CSO at GCI, a WPP company. She has also worked at Booz Allen and Hamilton, ONI systems, and AT&T Bell Labs. Debjani has an MBA from MIT – Sloan School of Business and an MS from Stanford University.

Arnab Mukherjee

Chief Technology Officer

Arnab has 20+ years of experience in building enterprise technology platforms. Previously, he was the head of Kana’s North American engineering team and the Architect of Oracle Fusion Middleware Data Layer. Prior to co-founding ZineOne, Arnab was a founding team member of Turfview, which was sold to ICTEA.

Manish Malhotra

Chief of Products

Manish has 20+ years of enterprise software experience in high-profile companies such as the Sun Microsystems and AT&T Bell Labs. Previously, Manish co-founded Social Lair, a social collaboration firm. He has an MS and PhD (High Performance Computing and Massively Parallel Algorithms) from Stanford and a BTech from IIT New Delhi, India.

Joe Ayyoub

Chief Customer Officer

Joe is a proven enterprise and B2B software and services leader and is adept at building and running world-class customer success and revenue operations teams. He has deep experience in AI, e-commerce, Adtech, and Martech solutions. Joe has an MBA from the Golden Gate University and a BSEE from the Jordan University of Science and Technology.

John Tingleff

Chief Financial Officer

In the unpredictable world of early-stage company finance, John’s work with VCs, and with trade and acquisitions, has given him an insider’s view. Previously, he has worked with such as Pana-Pacific, Innotas, and Bitzer Mobile. John has an MA and BA in economics from San Francisco State University.

Janet A. Jaiswal

SVP of Marketing

Janet has 20+ years of experience marketing high-tech software to enterprises. Her previous experience includes working at Tealeaf, an IBM company, Capillary Technologies, and eBay. She has an MBA from Carnegie Mellon University and a BS from the University of California at Berkeley.

Aurobindo Sarkar

VP, Data Science & Engineering, and Country Head, India

With 24 years of experience, Aurobindo specializes in real-time web-scale architectures, machine learning, deep learning, cloud engineering, and big data analytics. He has an  MS from New York University, M.Tech from Indian Institute of Science, and B. Tech from IIT, New Delhi.

Mona Kaur-Freedland

Director of Human Resources

With 15+ years of experience, Mona has worked with multiple high-growth start-ups, guiding them through their critical HR and recruiting needs as they grew and expanded worldwide. Her past experience includes working for Mirantis where she crafted, refined and managed strategic HR-related projects.

Brand Guidelines

We love our brand, and take how it is used seriously.
Please view the guidelines below to ensure you are using our logo, brand, and verbiage as intended.

Brand Guidelines PDF