More than
profiles
Processing over
interactions each year
Analyzing
of data every hour
ZineOne enables large enterprises in the retail, restaurant, hospitality and banking industries to understand and respond in real-time to individual customer activity, solving the challenge of personalized engagement at scale.
Related to the emerging challenge of personalized 1:1 engagement at scale is the fact that enterprises also face growing complexity from:
- The sheer number of channels now available for customer interactions
- The need to create a consistent experience across each of these channels
- The overwhelming amount of siloed customer data that hinders enterprises’ ability to correlate events or contextualize interactions
We Redefine Data-Driven Engagement
At ZineOne, it all starts with data. Our Intelligent Customer Engagement platform collects and processes three key types of customer data:
We are powering the future of intelligent experience personalization.
As an AI-powered decision layer, ZineOne offers a new, next-gen approach to customer engagement at scale, leveraging the capabilities of artificial intelligence to deliver the humanized, personal experiences that customers today demand from brands.
AI for Smart, Personal Interactions
It is AI that allows the ZineOne platform to intelligently bridge the gap from insight to action by capturing ‘in-the-moment’ intent and responding in real-time with personalized engagement via web, mobile web, and mobile app channels, orchestrating the messages and experiences customers truly care about.
Machine Learning for Increasingly Effective Engagement
Machine learning capabilities enable AI-powered experiences to become more relevant and effective over time by learning which messages and interactions best apply to specific customers, situations, and events. As it adapts, the ZineOne ICE platform enables enterprises to better engage customers to drive loyalty and sales.
Management Team
Debjani Deb
Chief Executive Officer
Prior to co-founding ZineOne, Debjani was the co-founder of EmPower, which was sold to Genpact (NYSE G). Previously, she was the Worldwide CSO at GCI, a WPP company. She has also worked at Booz Allen and Hamilton, ONI systems, and AT&T Bell Labs. Debjani has an MBA from MIT – Sloan School of Business and an MS from Stanford University.
Arnab Mukherjee
Chief Technology Officer
Arnab has 20+ years of experience in building enterprise technology platforms. Previously, he was the head of Kana’s North American engineering team and the Architect of Oracle Fusion Middleware Data Layer. Prior to co-founding ZineOne, Arnab was a founding team member of Turfview, which was sold to ICTEA.
Manish Malhotra
Chief of Products & Head of Data Science
Manish has 20+ years of enterprise software experience in high-profile companies such as the Sun Microsystems and AT&T Bell Labs. Previously, Manish co-founded Social Lair, a social collaboration firm. He has an MS and PhD (High Performance Computing and Massively Parallel Algorithms) from Stanford and a BTech from IIT New Delhi, India.
Mona Kaur-Freedland
Director of Human Resources
With 15+ years of experience, Mona has worked with multiple high-growth start-ups, guiding them through their critical HR and recruiting needs as they grew and expanded worldwide. Her past experience includes working for Mirantis where she crafted, refined and managed strategic HR-related projects.
John Tingleff
Chief Financial Officer (Interim)
In the unpredictable world of early-stage company finance, John’s work with VCs, and with trade and acquisitions, has given him an insider’s view. Previously, he has worked with such as Pana-Pacific, Innotas, and Bitzer Mobile. John has an MA and BA in economics from San Francisco State University.
Janet A. Jaiswal
SVP of Marketing
Janet has 20+ years of experience marketing high-tech software to enterprises. Her previous experience includes working at Tealeaf, an IBM company, Capillary Technologies, and eBay. She has an MBA from Carnegie Mellon University and a BS from the University of California at Berkeley.