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Join Us

Get in on the ground floor of a company that is revolutionizing the way businesses engage with their customers.

Build the world’s best customer engagement technology with us

We have built the #1 AI-powered platform that enables organizations to deliver relevant, engaging, 1:1 “in-the-moment” experiences in real-time. We have multi-year, multi-million dollar deals with the biggest names in retail, e-commerce, hospitality, financial services, and other verticals. You will have a chance to work with a diverse, talented, and dedicated team, delivering significant ROI for our clients.

Why work with us?

Hands-on learning opportunities

We are excited about how the intersection of AI and software can bring solutions to problems that weren’t previously possible. Our team is constantly innovating to stay on the cutting-edge of world-class tools. There is immense freedom to express interest in different areas -- and go after them!

Flat organization

We mean it when we say ‘open door policy’. With a flat structure, there are many opportunities to connect in a meaningful way with the leadership team. We encourage teamwork and connections across the organization and value and reward initiative.

Diversity and inclusion

At ZineOne, diversity and inclusion are not just buzzwords, we live it every day. We feel especially fortunate to have built a diverse, gender-balanced group of talented, empowered professionals that are passionate about our platform and the company mission.

Exciting, innovative work

We have seen our hard work pay off. There is a shared excitement when every day brings a new challenge to work on. You will be making a direct contribution to build the company and help us scale to the next level.

Join our team

If you’re ready to work with an innovative company and make a difference, we’d love to meet you.

+Senior Back-end Software Developer (Milpitas, CA)

This position is for a savvy software professional seeking the opportunity to work with a wide range of cutting-edge technologies and enjoys a flexible, collaborative work environment. The Senior Back-end Software Developer position at ZineOne offers the chance to design and develop mission-critical solutions touching millions of consumers. We are a fast paced and fast growing team that provides ample opportunity to learn new technologies as well as to grow your career.

Location : Milpitas, CA

Responsibilities:

  • Design, prototyping, and developing ZineOne SaaS. The successful candidate for this position will focus mainly on backend but projects involved may require understanding and participation in other software stacks
  • Leading the gathering of functional requirements, developing technical specifications, and project & test planning
  • Acting as the technical subject matter expert: Mentoring fellow engineers, demonstrating technical expertise, and at time, leading team solving challenging programming and design issues
  • Hands-on coding (80%)
  • Resolve defects/bugs during QA testing, pre-production, production, and post-release patches
  • Work cross-functionally with various other teams, including: product management, QA, teams from other product lines within ZineOne, and/or external business/design partner to drive forward results
  • Demonstrate a passion for developing well architected and elegant real-time and high-volume SaaS
  • Experience with Agile Development, SCRUM, or Extreme Programming methodologies

Qualifications

  • BS/MS in computer science or equivalent work experience
  • 5+ years experience designing and developing Enterprise/SaaS software
  • Expertise with JAVA/J2EE
  • Strong understanding of distributed computing and code performance implications
  • 3+ years experience with web services (consuming or creating) with REST or SOAP
  • Ability to work in all parts of the code. Our team takes pride in taking up tasks from the database level right up to HTML and JavaScript
  • Experienced with the entire Software Development Life Cycle
  • Excellent communication skills: Demonstrated ability to explain complex technical issues to both technical and non-technical audiences
  • Experienced with in the Software design/architecture process
  • Experienced with with unit testing & Test Driven Development (TDD)

Great to have

  • 1+ years of JavaScript experience
  • Experience with HBASE
  • Expertise with MVC, and strong working knowledge with at least 1 App Server (JBoss, Tomcat, etc)
+Back-End Software Developer (India, Milpitas)

We are looking for creative and motivated individuals with strong logical skills for product back-end development and a keen desire to learn by diving into any part of the technology stack. Candidate will also enjoy working with non-technical and technical resources in a highly collaborative and global environment to gather requirements and transform them into our next generation products.

Location: Milpitas, CA and Mumbai, India

Responsibilities:

  • Successful delivery of high-quality software (requirements, design, code, documentation, etc.)
  • Roughly 80% hands-on coding
  • Resolve defects/bugs during QA testing, pre-production, production, and post-release patches
  • Partner effectively with all team members to deliver against commitments
  • Commitment to team success and positive team dynamics
  • Passion for growing and applying technical skills in service or support to customers

Qualifications:

  • BS/MS in computer science or equivalent work experience
  • 1-2 years experience developing in JAVA SE/EE and JavaScript in a full-time professional environment or a good demonstration of can-do attitude.
  • Solid grasp of software engineering fundamentals
  • Experience REST services, MVC framework, and good working knowledge with an App Server (JBoss, Tomcat, etc)
  • Familiarity with algorithms, design patterns, and distributed systems a plus
  • Understanding of unit testing & Test Driven Development (TDD)
  • Critical thinking skills and a high attention to detail
  • “Self-starter” and ability to make decisions independently
  • Strong desire to learn and grow
  • Excellent verbal and written communication skills
  • Experience in or knowledge of Agile Development, SCRUM, and/or Extreme Programming methodologies
+Site Reliability Engineer (Mumbai, India)

This is a hands-on technical position to be a team member of the Site Reliability Engineering Group. The primary mission of our SRE is to ensure ZineOne Cloud runs smoothly, efficiently and achieve scalability reliably. The right candidate has 1-3 years experience managing cloud based Big Data stack and strives to solve operations problems through automation and software tools. You must possess a high standard of excellence, solid written and verbal communication skills, have a strong customer focus, and technical depth in operating systems, application performance, databases, load balancers, networks, and storage systems.

Location: Mumbai, India 

Key Responsibilities:

As a ZineOne SRE, you will:

  • Build solutions to problems that impact availability, performance, and stability in our systems, services, and products
  • Develop and maintain cloud infrastructure as code and provision AWS environments for our customers that will automate as many of the ops related work such as build, deploy, install, start/stop, restart, monitoring of several machines on cloud providers such as AWS or on premise
  • Develop and deploy new automated solutions using frameworks that will enable the core platform and features to automatically scale in the cloud
  • Work closely with other members of the group to enable DevOps automation, continuous integration, test automation execution and continuous delivery of the ZineOne platform & its new features
  • Perform data plumbing/engineering tasks to ensure clean and correct data is ingested into our platform or sent to receiving systems
  • Proficient in software engineering, shell scripting, python, java and other programming languages as well as willingness to research and learn new technologies and frameworks to utilize while creating automation solutions
  • Develop and implement instrumentation for monitoring the health and availability of services including fault detection, alerting, and recovery
  • Be accountable for backup and business continuity / disaster recovery procedures
  • Develop and maintain documentation for operational practices and procedures as well as help drive operational cost reduction

Skills in the following areas and/or similar cloud platforms will be a plus:

  • Working experience with AWS using both the AWS Management Console and the AWS Command Line Interface (AWS CLI)
  • Strong experience building and maintaining production systems on AWS using EC2, S3, ELB, CloudFront, Elastic BeanStalk etc
  • Perform technical and system administration to support development, deployment and delivery. Deep experience in administering Linux systems, NodeJS, Python, Flask, Bash Shell Script modules
  • Experience with real-time, big data platform including HDFS/Hbase architecture, Zookeeper and Kafka clusters
+Customer Solutions Architect (Milpitas, CA)

As a Solution Architect, in this customer facing role, you will be responsible for end to end design and implementation of customer use cases on ZineOne platform.

Responsibilities

  • Understanding the business Requirements and working with Product Management teams in large enterprises to build use case specifications
  • Interacting with mobile and web Product Engineering teams within large enterprises to build technical solutions for use cases
  • Provide on-time completion of hands-on software development work related to use case implementation
  • Working closely with ZineOne’s QA and Engineering organization in the US to help deliver quality deliverables to the customer
  • Working closely with project management and delivery teams for risk management and project risk mitigation

Basic Requirements

  • Minimum 8+ years of solution development and / or delivery experience with web and mobile software development
  • Broad understanding of technologies and best practices around implementation of HTML5, iOS or Android applications
  • Strong programming experience using server-side Javascript and Java, and working knowledge of CSS and HTML5
  • Must have prior experience in creating technical solutions, architectures and design documents for the team from business requirements / usecases
  • Desirable to have previous client facing experience in planning and implementing solutions
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
  • Strong oral and written communication skills. The ability to interact and communicate effectively with technical and non-technical audience is crucial.
  • Experience working in an early stage business environment
  • Exposure to stream processing platforms / real-time data sources / API based microservices will be an added plus.
  • Sound understanding of the data structures and domain (retail / banking / hospitality) a great plus
+Software Engineer, Applications (Milpitas, CA)

We are looking for highly motivated solution engineers who have an ideal blend of technical chops and people skills. Together, we want to build solutions that grow revenue for global brands and large enterprises. The ideal candidate will be knowledgeable in the digital marketing landscape to understand personalization of customer experiences, have the skills to develop solutions by writing code in Javascript/HTML5, iOS or Android, and the curiosity to analyze test data and understand the value of those solutions.

Responsibilities

As a Solution Engineer, you will be responsible for the design and implementation of customer use cases on ZineOne platform.

Your day-to-day responsibilities will be to:

  • Write and debug clean, scalable JavaScript code
  • Help our customers achieve maximum value from our products
  • Facilitate excellent experience for our customers
  • Communicate professionally in meetings, emails, standup calls, and JIRA
  • Troubleshoot and analyze complex issues related to JavaScript Tags, calls to APIs, event listeners and methods in front-end app code
  • Identify causes for variances in data collection, present recommendations on technical issues & develop best practices
  • Manage and prioritize workload to provide on-time completion of tasks

You are a perfect fit if:

  • You have minimum 3 years of of experience in client-facing and technical skills
  • You are an expert in JavaScript, HTML, CSS, AJAX, front-end frameworks or experience in mobile frameworks (iOS / Android) or other coding languages
  • You have experience with digital marketing and tag management
  • You have familiarity with tools such as Chrome Debugger, Charles Proxy, Firebug, mobile debugging, various BI tools, databases, and SQL languages
  • You have experience in digital marketing and web analytics products such as Omniture / Adobe Analytics and GTM / Google Analytics
  • You are passionate about software development and troubleshooting with great attention to detail
  • You possess excellent written and verbal communication skills and are a clear and articulate speaker
  • You have a Bachelor’s Degree or a foreign equivalent in Computer Science, Engineering or a related field.
+Technical Writer (Mumbai, India)

We are looking for technical writers to join our engineering team to deliver high quality product documentation. The Tech Writer position at ZineOne requires the person to be tech savvy, have good written and communication skills & have prior experience in documenting enterprise products. He/she has to collaborate with developers, quality engineers and product management to document the products & keep the documentation up to date.

Location: Mumbai, India

Key Responsibilities

As a ZineOne Tech Writer you will:

  • Understand the ZineOne platform, its SDKs and be hands-on in using them to get familiar with existing and new features
  • Actively participate in scrum meetings to understand new features and changes to existing product and be able to produce necessary documentation according to sprint schedules and deadlines
  • Maintain the documentation framework and be responsible for keeping it up to date
  • Work alongside engineers to understand product features, design docs, product doc requirements and use that knowledge to produce high quality user and developer guides

Preferred Skills

  • Minimum 3+ years of proven experience in technical writing of enterprise products
  • Well versed in Agile/Scrum methodology and using life-cycle management tools (JIRA, Rally)
  • Expertise in using Atlassian Confluence (or similar) framework and image editing tools is mandatory
  • Ability to quickly grasp technical concepts and make them easily understandable in text and pictures
  • Knowledge of different styles of user guide standards
  • Excellent oral and written English communication skills
  • A university degree in computer science engineering or equivalent is preferred
  • A team-player who adapts easily to changing circumstances
+Enterprise Sales Executive (Multiple locations across US)

ZineOne is looking for a high-energy Enterprise Sales Executive with sound business aptitude, the ability to think strategically, and keen instincts to join our team. Both the ability to think analytically, but also to tell a nuanced story, are key to success. He/she will be responsible for owning and developing Named Accounts within target segments, with a primary focus on closing new logos within the Fortune 1000, continuing to grow that business over time, and meeting or exceeding revenue goals.

This role reports to the Chief Revenue Officer, and requires the ability to align closely with Sales Development, Product and Marketing as well as to work across functional business areas including Customer Success, Engineering and other business units.

Bring your “A” game to work every day to contribute to a shared vision, and help propel ZineOne to continued growth – at the speed of light!

Locations: NJ, NYC, SFO, UT, TX, WA, CO, FL.

Key Responsibilities

  • Develop strategic account plans for Named Accounts within target segments: Retail, e-Commerce, Grocery, Quick Serve Restaurants, Finance, Hospitality, and potentially others
  • Close target accounts and develop growth plans
  • Drive sales revenue to meet or exceed an individual quota
  • Maintain accurate Pipeline at all times, submit forecasts to meet company goals
  • Master the ZineOne pitch, understand the platform’s technical capabilities, and be able to match these to customer requirements and execute the validation of ZineOne technology via Pilot engagement
  • Engage with executives within Fortune 1000 target accounts and negotiate enterprise contracts

Work and Educational Requirements

  • 5-8 years of enterprise sales experience in a high-tech SaaS environment, keen understanding of MarTech and AdTech landscape
  • Proficiency in Salesforce, SalesLoft, SalesHub or similar tools
  • Demonstrated ability to understand customer needs and meet those needs with a successful product sale
  • Experience in target market segments: Retail, e-Commerce, Hospitality, Finance, QSR
  • Ability to work in a fast-paced start-up environment – entrepreneurial mindset, able to navigate ambiguity, innovate and continuously improve current processes
  • Exceptional sales, presentation, powerpoint, verbal and written skills as well as excellent video-conference presence with an ability to convey complex ideas simply
  • Four year university/college degree a must
  • Technical background preferred
+Senior Sales Engineer (NYC)

We are looking to hire a Senior Sales Engineer to join the Sales team.

Responsibilities

You will focus on one of the following areas at any given time depending on the status of our customer pipeline and the number of active pilots.

  • Provide pre-sales support:
    • Partner with Sales Directors through each step in the sales process to secure the technical win
    • Brainstorm use cases to pitch to each customer
    • Build and deliver customized demos
    • Work with internal resources to field RFP’s and Security Assessments
    • Handle technical objections and pre-sales scoping
    • Write SOW’s and Partnership Roadmaps
  • Ensure successful completion of pilots:
    • Manage customer expectations and internal resources to see pilots through to successful completion
    • Provide deeper scoping (after contract signature) to ensure ZineOne’s delivery team has a buttoned up project plan
    • Ensure we engage in use cases that are simple enough for us to be certain of a win, but challenging enough to differentiate ourselves from traditional personalization engines

You will ensure we engage in the right use cases to win pilots, and to manage resources on all fronts to ensure use-case success.  You will be responsible to manage/adjust/reset expectations with the customer and with the internal teams. You may need to ask the customer for more data points or better measurement signals to ensure success.  You will achieve sign-off from all parties before launching pilots. You will develop a sense of co-ownership with new customers. You may be asked to project manage complex pilots.

Opportunity Landscape

ZineOne provides Stream Processing driven Analytics and Personalization that works in real time across channels.  We stand out in our ability to deliver advanced personalization where incumbent platforms fall short – this primarily lies in our ability to combine the following: AI driven messaging that crosses channels in real time, the ability to provide granular location based personalization (down to the aisle in the store that the shopper is browsing), the ability to make real-time queries to customer systems (such as Inventory, Loyalty, POS, Shipping location, CRM/CDP, Coupon/Offer generation systems).

Pre-Sales Resources

ZineOne has a strong Sales and Solutions Engineering practice in place.  You will report to the Sr. Director of Solutions Engineering – who will provide training and guidance on our Pre-sales methodologies and product capabilities.

Post-sales Resources

You will work closely with the following internal teams: Customer Success/Delivery, Customer Advocacy, Machine Learning, Product, and Executive Leadership. The head of Customer Advocacy will map customer stakeholders, manage relationships, and manage expansion pricing and business terms. The ML team will build and deliver ML models and provide validation that specific models will be effective. The Delivery team will build integration with customers, and deliver use cases.

Required Skills

Technical Skills

  • Mobile App development: The ability to develop (very) simple iOS and Android apps. An understanding of what is possible and what would be practical to ask a customer’s team to develop.
  • HTML/Javascript/CSS knowledge: Fluency in HTML, an understanding of Web Sockets and the ability to use Javascript to configure front end personalization demos.
  • Work with our Machine Learning team to develop a deep personal understanding of how ML models are powered, what type of models are realistic to build given available data, what types of models would be effective for powering each use case
  • An understanding of Web Hooks, POST and GET methodologies for interacting with web based API’s.

Business Skills 

  • The ability to lead high stakes conversations with C-level business and technical stakeholders at fortune 500 companies.
  • The ability to describe complex software capabilities in a way that is simple and appealing to new customers and prospects
  • The ability to inspire confidence in new customers
  • The ability to listen to customer needs and provide suggested solutions on the spot
  • A proven track record of managing customer expectations and see project through to successful completionThe ability to wrangle internal resources
+Director of Data Science (Milpitas, CA)

What You Will Do

  • Lead a team of data scientists and data engineers in using data science, machine learning, and deep learning to drive product innovations, customer success, marketing optimization, and more.
  • Cooperate with business roles for demonstrating the world-class data science products, and for guiding the customers on adopting the cutting-edge AI concepts and logic.
  • Represent data science and data engineering teams with customers during requirements gathering, data flow, use case design, and implementation will enable successful business outcomes for machine learning use cases.
  • Actively drive the major AI work streams including Machine Learning, Deep Learning and Statistical modeling, and the initiatives on AI.
  • Drive the building and continuously enhancing the data science framework for maximizing the efficiency of model building, for optimized performances, as well as the fully covered automation.
  • Identify, evaluate, propose and drive the opportunities on new use cases as well as useful insights for solving key business issues and delivering significant business value.

Qualifications

  • PhD, Master Degree or higher in Computer Science, Data Science or similar area.
  • 8+ years of hands-on data science experience working ideally in a Retail, QSR or Finance.
  • 8+ years of leadership experience in SaaS software development, data science & analytics, and have managed a team of high performing data scientists and analysts. Very experienced working with customers and in the software engineering process for delivering large scale and quality applications.
  • Strong knowledge on the big data techniques including the Hadoop/Hive eco-system, distributed data processing, message queues, high-performance databases (columnar, sharding, etc.), and massive parallel processing and micro-batch processing engines such as Apache Spark.
  • Experienced in statistics & analytical modeling, time-series data analysis, forecasting modeling, machine learning algorithms, and deep learning approaches and frameworks.
  • Have a proven track record of delivering robust, scale and quality data analytical applications in a cloud environment.
  • Experienced in building, growing a team with data scientists and software engineers, and experienced in developing the team to establish a talent pipeline.
  • Have experience managing cross-country teams including members in US as well as overseas locations (India, Canada).
  • Have very good communication skills and cross-team collaboration skills for business needs to be converted and prioritized to the right data analysis projects.
+Product Manager (Milpitas, CA)

We are looking for a full-time Product Manager to help lead and craft the vision, strategy and execution of the personalization efforts at ZineOne. The right person should be highly motivated, creative and extremely detail-oriented. 

Benefits

You’ll be working in a challenging work environment with exceptionally talented colleagues amidst strong business momentum. We offer highly competitive salaries with flexible timings. This will be your opportunity to make a difference and build next generation platforms that will create global impacts!

What You Will Do

  • You will lead us to a creative product direction and carve out a clear execution path towards driving significant impact. You will use your full range of product development skills with a healthy obsession for quality and attention to detail. 
  • You will have full ownership of the product you’re working on and will help build a creative, talented team to support the Product Management function.
  • Lead the product lifecycle, talk with customers, writing product requirements documents, prioritizing backlogs and working closely with engineering to deliver a winning product 
  • Play a key role in ensuring that product efforts support the company’s overall strategy and goals 

We Are Looking For  

  • A current PM or lead PM with 5+ years experience and a strong technical background with large scale experience in machine learning and relevance algorithms 
  • Experience in Product Personalization and Big data especially in a retail setting
  • Past experience in Personalization from a vendor landscape of product development
  • Inbound product development focus to define and execute the roadmap of the product
  • Experience in building enterprise SaaS development
  • Ability to bring focus. Resourceful team player who is biased toward action. You are a collaborator yet a simplifier, consistently pushing toward clarity and delivery.
  • High bar across the board: From your own contributions, to the people you work with, to the products you work on
  • You feel excited about ZineOne’s vision and are committed to keeping the business momentum going.
+Senior Data Scientist (Milpitas, CA)

What You Will Do

  • Represent data science with customers during requirements gathering, data flow, use case design, and implementation to enable successful business outcomes for machine learning use cases.
  • Actively drive the major AI work streams including Machine Learning, Deep Learning and Statistical modeling, and AI initiatives.
  • Improve automation and operations for building customer ML use cases, so implementations are repeatable, performant, efficient, and measurable.  
  • Innovate to address new customer use cases in target verticals, improve model performance, and increase customer satisfaction with and business value from ML use cases.  

Qualifications

  • PhD, Master Degree or higher in Computer Science, Data Science or similar area.
  • 5+ years of hands-on machine learning experience working ideally in a Retail, QSR or Finance.
  • Experience working with customers and in the software engineering process for delivering large scale and quality applications.
  • Strong knowledge of big data techniques including the Hadoop/Hive ecosystem, distributed data processing, message queues, high-performance databases (columnar, sharding, etc.), and massive parallel processing and micro-batch processing engines such as Apache Spark.
  • Experienced in statistics & analytical modeling, time-series data analysis, forecasting modeling, machine learning algorithms, and deep learning approaches and frameworks.
  • Have a proven track record of delivering robust, scale and quality data analytical applications in a cloud environment.
  • Comfortable working with a high performance, geographically distributed team with members in the US as well as overseas locations (India, Canada).
  • Possess excellent communication skills and cross-team collaboration skills to effectively share customer needs across sales, customer success, and engineering. 
+Senior Data Engineer (Milpitas, CA)

What You Will Do

  • Represent data engineering with customers during requirements gathering, data flow, use case design, and implementation to enable successful business outcomes for machine learning use cases.
  • Build out data pipelines and, in collaboration with data science, implement model training, scoring and performance measurement using big data techniques.  
  • Improve the automation and operations for customer ML use cases, so implementations are repeatable, performant, efficient and measurable.  
  • Innovate to address new customer use cases in target verticals, improve model performance, and increase customer satisfaction with and business value from ML use cases.  

Qualifications

  • PhD, Master Degree or higher in Computer Science, Data Science or similar area.
  • 5+ years of hands-on data engineering experience implementing data pipelines and machine learning, ideally in Retail, QSR or Finance.
  • Experience working with customers and in the software engineering process for delivering large scale and quality applications.
  • Strong knowledge of big data techniques including the Hadoop/Hive ecosystem, distributed data processing, message queues, high-performance databases (columnar, sharding, etc.), and massive parallel processing and micro-batch processing engines such as Apache Spark.
  • Experienced in statistics & analytical modeling, time-series data analysis, forecasting modeling, machine learning algorithms, and deep learning approaches and frameworks.
  • Have a proven track record of delivering robust, scale and quality data analytical applications in a cloud environment.
  • Comfortable working with a high performance, geographically distributed team with members in the US as well as overseas locations (India, Canada).
  • Possess excellent communication skills and cross-team collaboration skills to effectively share customer needs across sales, customer success, and engineering. 
+Senior Enterprise Product Designer (Milpitas, CA)

Responsibilities  

  • Create design concepts and drawings to determine the best product and Present product ideas to relevant team members for brainstorming
  • Come up with creative ideas to make improvements to design and performance to product engineers
  • Perform research on product technologies and structures to implement into design concepts and Up to date knowledge on current industry trends
  • Collaborate with other team members to  ensure accurate communication and efficiency in the design phase
  • Modify and revise existing designs to meet customer expectations

Qualifications for Product Designer

  • 5+ years of experience as an Enterprise product designer with Strong knowledge in industry and market trends
  • Excellent eye for aesthetic design and customer appeal with Good understanding of color science and combinations
  • Artistic and innovative flair
  • Excellent attention to detail
  • Exceptional verbal and written communication skills