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Get in on the ground floor of a company that is revolutionizing the way businesses engage with their customers.

ZineOne has been recognized as a Niche Player in its first year of inclusion in the Gartner 2020 Magic Quadrant for Personalization Engines. Our Intelligent Customer Engagement (ICE) platform, often used for marketing and digital commerce personalization use cases, focuses on helping users leverage in-session behavior and uses machine learning to optimize key moments in a customer’s purchase experience. Our customers are large and mid-market corporations in consumer-facing industries.

To be recognized by Gartner for inclusion in the 2020 Magic Quadrant for Personalization Engines is a validation of the value we provide to our customers. We pride ourselves that the ZineOne’s ICE platform was built and launched with a very moderate amount of investment, keeping us razor focused on technology, product development, and a deep commitment to the customer experience. Today, we stand very strong, supporting some of the largest retail, telecommunications, and financial services companies as our customers.

This is your opportunity to join the most innovative company in the Personalization space that continues to disrupt the status quo.

We are not “up and coming”, we are already a player.

Gartner Magic Quadrant for Personalization Engines 2020

Why work with us?

Hands-on learning opportunities

We are excited about how the intersection of AI and software can bring solutions to problems that weren’t previously possible. Our team is constantly innovating to stay on the cutting-edge of world-class tools. There is immense freedom to express interest in different areas -- and go after them!

Flat organization

We mean it when we say ‘open door policy’. With a flat structure, there are many opportunities to connect in a meaningful way with the leadership team. We encourage teamwork and connections across the organization and value and reward initiative.

Diversity and inclusion

At ZineOne, diversity and inclusion are not just buzzwords, we live it every day. We feel especially fortunate to have built a diverse, gender-balanced group of talented, empowered professionals that are passionate about our platform and the company mission.

Exciting, innovative work

We have seen our hard work pay off. There is a shared excitement when every day brings a new challenge to work on. You will be making a direct contribution to build the company and help us scale to the next level.

ZineOne employees at work

Our Core Values

We are one team icon

We are one team

Authentic relationships and open communication bind us together and drive us forward. Regardless of role or title, we push together toward our shared goals.

We cultivate excellence icon

We cultivate excellence

We strive with discipline, tenaciously honing our skills to be the best. Our grit shows up in our customer relationships, our products, and our results.

We dream big icon

We dream big & we deliver

We innovate beyond any comfort zone because tackling the hard problems takes intellectual courage.

We act with integrity icon

We act with integrity

Every day, we earn and bestow trust. Our ethics are grounded in honesty and mutual respect.

Join our team

If you’re ready to work with an innovative company and make a difference, we’d love to meet you.

+Senior Back-end Software Developer (Milpitas, CA)

This position is for a savvy software professional seeking the opportunity to work with a wide range of cutting-edge technologies and enjoys a flexible, collaborative work environment. The Senior Back-end Software Developer position at ZineOne offers the chance to design and develop mission-critical solutions touching millions of consumers. We are a fast paced and fast growing team that provides ample opportunity to learn new technologies as well as to grow your career.

Location : Milpitas, CA

Responsibilities:

  • Design, prototyping, and developing ZineOne SaaS. The successful candidate for this position will focus mainly on backend but projects involved may require understanding and participation in other software stacks
  • Leading the gathering of functional requirements, developing technical specifications, and project & test planning
  • Acting as the technical subject matter expert: Mentoring fellow engineers, demonstrating technical expertise, and at time, leading team solving challenging programming and design issues
  • Hands-on coding (80%)
  • Resolve defects/bugs during QA testing, pre-production, production, and post-release patches
  • Work cross-functionally with various other teams, including: product management, QA, teams from other product lines within ZineOne, and/or external business/design partner to drive forward results
  • Demonstrate a passion for developing well architected and elegant real-time and high-volume SaaS
  • Experience with Agile Development, SCRUM, or Extreme Programming methodologies

Qualifications

  • BS/MS in computer science or equivalent work experience
  • 5+ years experience designing and developing Enterprise/SaaS software
  • Expertise with JAVA/J2EE
  • Strong understanding of distributed computing and code performance implications
  • 3+ years experience with web services (consuming or creating) with REST or SOAP
  • Ability to work in all parts of the code. Our team takes pride in taking up tasks from the database level right up to HTML and JavaScript
  • Experienced with the entire Software Development Life Cycle
  • Excellent communication skills: Demonstrated ability to explain complex technical issues to both technical and non-technical audiences
  • Experienced with in the Software design/architecture process
  • Experienced with with unit testing & Test Driven Development (TDD)

Great to have

  • 1+ years of JavaScript experience
  • Experience with HBASE
  • Expertise with MVC, and strong working knowledge with at least 1 App Server (JBoss, Tomcat, etc)
+Customer Solutions Architect (Milpitas, CA)

As a Solution Architect, in this customer facing role, you will be responsible for end to end design and implementation of customer use cases on ZineOne platform.

Responsibilities

  • Understanding the business Requirements and working with Product Management teams in large enterprises to build use case specifications
  • Interacting with mobile and web Product Engineering teams within large enterprises to build technical solutions for use cases
  • Provide on-time completion of hands-on software development work related to use case implementation
  • Working closely with ZineOne’s QA and Engineering organization in the US to help deliver quality deliverables to the customer
  • Working closely with project management and delivery teams for risk management and project risk mitigation

Basic Requirements

  • Minimum 8+ years of solution development and / or delivery experience with web and mobile software development
  • Broad understanding of technologies and best practices around implementation of HTML5, iOS or Android applications
  • Strong programming experience using server-side Javascript and Java, and working knowledge of CSS and HTML5
  • Must have prior experience in creating technical solutions, architectures and design documents for the team from business requirements / usecases
  • Desirable to have previous client facing experience in planning and implementing solutions
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
  • Strong oral and written communication skills. The ability to interact and communicate effectively with technical and non-technical audience is crucial.
  • Experience working in an early stage business environment
  • Exposure to stream processing platforms / real-time data sources / API based microservices will be an added plus.
  • Sound understanding of the data structures and domain (retail / banking / hospitality) a great plus
+Software Engineer, Applications (Milpitas, CA)

We are looking for highly motivated solution engineers who have an ideal blend of technical chops and people skills. Together, we want to build solutions that grow revenue for global brands and large enterprises. The ideal candidate will be knowledgeable in the digital marketing landscape to understand personalization of customer experiences, have the skills to develop solutions by writing code in Javascript/HTML5, iOS or Android, and the curiosity to analyze test data and understand the value of those solutions.

Responsibilities

As a Solution Engineer, you will be responsible for the design and implementation of customer use cases on ZineOne platform.

Your day-to-day responsibilities will be to:

  • Write and debug clean, scalable JavaScript code
  • Help our customers achieve maximum value from our products
  • Facilitate excellent experience for our customers
  • Communicate professionally in meetings, emails, standup calls, and JIRA
  • Troubleshoot and analyze complex issues related to JavaScript Tags, calls to APIs, event listeners and methods in front-end app code
  • Identify causes for variances in data collection, present recommendations on technical issues & develop best practices
  • Manage and prioritize workload to provide on-time completion of tasks

You are a perfect fit if:

  • You have minimum 3 years of of experience in client-facing and technical skills
  • You are an expert in JavaScript, HTML, CSS, AJAX, front-end frameworks or experience in mobile frameworks (iOS / Android) or other coding languages
  • You have experience with digital marketing and tag management
  • You have familiarity with tools such as Chrome Debugger, Charles Proxy, Firebug, mobile debugging, various BI tools, databases, and SQL languages
  • You have experience in digital marketing and web analytics products such as Omniture / Adobe Analytics and GTM / Google Analytics
  • You are passionate about software development and troubleshooting with great attention to detail
  • You possess excellent written and verbal communication skills and are a clear and articulate speaker
  • You have a Bachelor’s Degree or a foreign equivalent in Computer Science, Engineering or a related field.
+Enterprise Sales Executive (Multiple locations across US)

ZineOne is looking for a high-energy Enterprise Sales Executive with sound business aptitude, the ability to think strategically, and keen instincts to join our team. Both the ability to think analytically, but also to tell a nuanced story, are key to success. He/she will be responsible for owning and developing Named Accounts within target segments, with a primary focus on closing new logos within the Fortune 1000, continuing to grow that business over time, and meeting or exceeding revenue goals.

This role reports to the Chief Revenue Officer, and requires the ability to align closely with Sales Development, Product and Marketing as well as to work across functional business areas including Customer Success, Engineering and other business units.

Bring your “A” game to work every day to contribute to a shared vision, and help propel ZineOne to continued growth – at the speed of light!

Locations: NJ, NYC, SFO, UT, TX, WA, CO, FL.

Key Responsibilities

  • Develop strategic account plans for Named Accounts within target segments: Retail, e-Commerce, Grocery, Quick Serve Restaurants, Finance, Hospitality, and potentially others
  • Close target accounts and develop growth plans
  • Drive sales revenue to meet or exceed an individual quota
  • Maintain accurate Pipeline at all times, submit forecasts to meet company goals
  • Master the ZineOne pitch, understand the platform’s technical capabilities, and be able to match these to customer requirements and execute the validation of ZineOne technology via Pilot engagement
  • Engage with executives within Fortune 1000 target accounts and negotiate enterprise contracts

Work and Educational Requirements

  • 5-8 years of enterprise sales experience in a high-tech SaaS environment, keen understanding of MarTech and AdTech landscape
  • Proficiency in Salesforce, SalesLoft, SalesHub or similar tools
  • Demonstrated ability to understand customer needs and meet those needs with a successful product sale
  • Experience in target market segments: Retail, e-Commerce, Hospitality, Finance, QSR
  • Ability to work in a fast-paced start-up environment – entrepreneurial mindset, able to navigate ambiguity, innovate and continuously improve current processes
  • Exceptional sales, presentation, powerpoint, verbal and written skills as well as excellent video-conference presence with an ability to convey complex ideas simply
  • Four year university/college degree a must
  • Technical background preferred
+Sales Development Representative (US, Remote)

ZineOne is looking for a salesperson to join our team who is able to quickly understand and leverage our product offering, and has the same hunger for growth we have. We feel to do this, the right candidate must acquire and care for their customers professionally and with passion. With their sales know-how, understanding of the market requirements and customer requirements, they should be able to convince potential customers of our world-class capability and build long-term collaborative relationships.

We are looking for a high-energy, driven professional with sound business aptitude and natural sales instincts. The person will be responsible for supporting the development and cultivation of inside sales to enterprise accounts with a primary focus on increasing sales revenue. The position will work with the marketing team to prospect and cultivate new business, develop opportunities, and foster next steps to support closure of sales.

Key​ ​Responsibilities

  • Research, identify and qualify target customers
  • Generate quality phone meetings through various prospecting methods, mainly cold calling ● Educate industry executives about ZineOne to generate interest in learning more
  • Grow, manage and maintain pipeline of qualified, prospective target customers
  • Follow-up on leads from various sources, including marketing campaigns, events, seminars, conferences & trade shows, and qualify for business potential
  • Research and build new and existing accounts (i.e. adding contacts, sending emails, strategic calling, etc.)
  • Conduct outbound calls to targeted prospects to identify and develop quality leads to help company meet and exceed quarterly sales revenue goals
  • Maintain complete and accurate records of all sales activity throughout the sales cycle in customer relationship management (CRM) system
  • Participate in campaign development initiatives, including target prospect list creation, messaging and other functions as may be required on occasion
  • Help develop and then execute processes to generate new sales opportunities
  • Continuously improve and innovate processes for future team members
  • Preparing written presentations, reports, and price quotations
  • Achieve quarterly qualified lead/meeting quotas
  • Explore customer’s technical requirements and execute the validation of ZineOne technology via POC or a pilot
  • Provide satisfactory answers for customer’s product questions about ZineOne architecture, scalability and security
  • Participate in requirement analysis/product capability assessments with prospects.

Work​ ​and​ ​Educational​ ​Requirements

  • Four year university/college degree preferred
  • Experience in pre-sales support or development experience a must in a SaaS environment
  • Salesforce.com proficiency preferred
  • Marketing automation platform experience a plus (Act-On, Pardot, etc.)
  • Ability to understand customer needs and meet that need with a successful product sale
  • Enthusiastic, high energy and confident ability to work in a fast-paced start-up environment – entrepreneurial mindset, innovates and continually improve current processes
  • Results driven person with strong problem-solving, time management and analytical skills and an ability to work independently
  • Must have excellent verbal and written skills as well as excellent telephone presence with an ability to convey complex ideas simply
  • Prior successful cold calling, BDR, or SDR experience in a quota achieving role preferred
  • Ability to manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, collaborative environment.

ZineOne is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability, veteran status.

+VP of Marketing (Milpitas, CA)

The VP of Marketing is responsible for growing ZineOne’s marketing capabilities, to build ZineOne’s brand and build a holistic story to market its product set.

This person will be responsible for defining and executing the go-to-market strategy and marketing programs that drive demand for ZineOne’s products. You will develop competitive, differentiated positioning for audiences that span from C-level executives to Marketing and e-Commerce professionals. You will enable the Sales team and the rest of the marketing team to effectively communicate our offering and its unique differentiators. This is a fantastic opportunity to grow your career with a top-flight company at the intersection of AI and ML (Machine Learning) and personalization software.

What You’ll Do

  • Product Go-to-Market: Plan and execute cross-functional go-to-market activities for product launches and enhancements. Develop the company’s unique positioning, creating the marketing and communications framework for the entire company and its product set.
  • Sales Enablement: Liaise with Product Management to create sales enablement collateral including sales decks, product sheets, presentations/videos, demo scripts, competitive battle cards, and objection handling kill-sheets. Partner with Sales Operations to create the training that teaches Sales on how to sell these products. Manage the customer reference database.
  • Partner Marketing: You will lead and manage the creation and execution of marketing programs with our partners.
  • Analyst Relations: You will lead and manage interactions with our analysts.
  • SEO and SEM Strategy: Lead the refinement of ZineOne’s SEO and SEM strategy and direct the efforts of 3rd party agencies in the execution of the strategy. Work with other members of the team to ensure that other parts of marketing are working in concert with key objectives in this area such as social media marketing, website and other content.
  • Field Marketing (Events and Conferences): Plan and execute ZineOne events (e.g. partnership events, industry summits, networking events, change maker dinners, etc.) to keep us engaged with prospects. Plan ZineOne’s attendance, participation and sponsorship in targeted conferences. Secure and support speaking gigs for senior leadership and industry practice leads.
  • Positioning and Messaging: Create and hone the messages that will communicate our value proposition and differentiate the company. Ensure every customer touchpoint reinforces our brand proposition and drives more prospects from consideration to customer.
  • Design, direct and execute strategy on enterprise product marketing initiatives, specifically positioning, messaging, go to market strategy, and persona definition.
  • Understand the needs of the customer and help translate those into product features and unique selling points to drive awareness.
  • Use a highly data-driven approach for market analysis of both customers and competition to improve the marketing strategy.

The ideal person comes with:

  • Strategic thinker with 10+ years of experience in a B2B SaaS product marketing role, ideally in the MarTech space or enterprise technology.
  • Experience working in a fast-paced, dynamic organization. Start up experience is a must.
  • Proven knowledge in defining and executing a short and long term go-to-market strategy at a high-growth start-up .
  • Outstanding communication skills – ability to work across teams and communicate marketing goals/results at a team, executive, and company level
  • Ability to adapt to changing deadlines, emerging needs, policy changes, and the variety of nuances that can happen in product development
  • 5+ years of people development/management experience
  • Bachelor’s Degree required, preferably in a technical discipline
+Data Scientist - Milpitas, CA

ZineOne is looking for a Data Scientist to join our team. 

Key Responsibilities

  • Develop early purchase prediction models to capture short-term behaviors and purchase intentions of e-shoppers.
  • Optimize the provision of real-time offers, improve customer retention, customer lifetime value and content personalization.
  • Design and evaluate A/B experiments to determine success of real-time offer campaigns, both short and long term.
  • Represent data science requirements for data gathering, data flow, use case design, and implementation to enable successful business outcomes for machine learning use cases.
  • Actively drive the major AI work streams including Machine Learning, Deep Learning and Statistical modeling, and AI initiatives.
  • Work closely with the customer solutions and engineering teams to ensure use case delivery, model performance and KPIs.
  • Improve automation and operations for building customer ML use cases, so implementations are repeatable, performant, efficient, and measurable.
  • Innovate to address new customer use cases in target verticals, improve model performance, and increase customer satisfaction with and business value from ML use cases.

Work and Educational Requirements

  • Data preparation and processing for different customer use cases
  • Feature engineering and development for early purchase prediction models and real-time offer allocation
  • Build and maintain Early Purchase Prediction models
  • Optimize the allocation of real-time offers to on-the-fence shoppers with frameworks such as Reinforcement Learning
  • Work closely with Customer Solutions and Engineering teams to deploy the models, monitor performance KPIs and ensure consistency of on-the-fence shoppers who receive our offers
  • Ability to understand and implement algorithms from cutting-edge academic research in the areas of Data Science, Numerical Analysis, and Applied Mathematics
  • Proficiency with software tools and libraries such as Python 3.8, Jupyter 6.2.0, Keras 2.4.0, Tensorflow 2.4.1, Amazon Personalizer, Rest API, Scala, JIRA v7.0.2, Excel and MS office

 

+Senior Manager - Customer Success (Milpitas, CA)
In this role, you will lead engagements with high-profile clients, owning the success of their implementations, use cases, and their overall satisfaction with ZineOne. The role goes beyond simple account management and requires a hands-on approach to designing solutions to our customers’ business challenges by leveraging the capabilities available through ZineOne’s innovative technology. The ideal candidate will have the mindset and presence of a consultant, coupled with the skills of an analyst. Core traits include strategic thinking, creativity, and proactivity.

Key responsibilities

  • Work closely with business, marketing, executive, analytics, and data science teams within client organizations to address business opportunities and design solutions to meet their needs leveraging ZineOne technology.
  • Evangelize world-class data science products, use cases, and implementations; and guide customers as they adopt cutting-edge concepts and logic.
  • Own the responsibility for the customer success of campaigns, the client’s overall satisfaction, their continued use of ZineOne, and the expansion of ZineOne capabilities and adoption in their environments.
  • Analyze customer data comprising campaign results and ML model performance to build a detailed understanding of campaign execution and ROI measurements.
  • Become a trusted source of consultative guidance to clients through regular touch-points, quarterly business reviews, and ZineOne product training.
  • Represent ZineOne data science and data engineering teams with customers during requirements gathering, data flow, use case design, and implementation—to ensure successful business outcomes for machine learning use cases.
  • Influence internal product and data science initiatives through the lens of, and on behalf of, ZineOne’s customers.
  • Build and enhance ROI models and performance insights, focused on business KPIs such as revenue lift, using data collected by ZineOne and its customers.
  • All of the above responsibilities will lead customers to renew and expand their engagements with ZineOne.

Qualifications

  • 8 to 10 years overall professional experience, with 5+ years in a customer-facing role, specifically with demonstrated experience in consulting and helping enterprises adopt technology.
  • Familiarity with the basic tenets of predictive analytics and machine learning.
  • Excellent presentation skills and comfort in presenting and interacting with a C-suite audience.
  • Skilled storyteller with data and creator of compelling presentations
  • Excellent communication skills and cross-team collaboration skills to effectively share customer needs across sales, engineering, and product teams.
  • Organized and proactive to drive customers towards optimal business outcomes, product adoption, and ultimately revenue growth for ZineOne.

Gartner “Magic Quadrant for Personalization Engines” by Jennifer Polk, Claire Tassin, Jason McNellis, July 13, 2020. The views on this page are of ZineOne and not Gartner’s. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.