Your Guide to the Bank Branch of the Future

Community centers that feel personal

Read this whitepaper to understand how to transform your bank branch into a community center with a cohesive personalization strategy.

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You will learn how to:

  • Integrate your physical and digital banking touchpoints.
  • Engage customers through a mix of personalized self-service solutions and the help of branch personnel.
  • Deploy AI solutions that empower branch personnel with the digital tools they need to deliver personalized services.

This whitepaper is based on WBR Insight’s survey of U.S. banks which showed that 79% of banks have accelerated the pace of digital transformation to address the changes in consumer behavior due to COVID-19. It’s clear that banks must accelerate the pace of their digital transformations, enabling customers to enjoy a seamless experience between online and in-person banking.

This whitepaper was created in partnership between

Worldwide Business Research Insights logo Your Guide To The Bank Branch Of The Future
Future Branches Your Guide To The Bank Branch Of The Future
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